Julian Walker Email and Phone Number

Led user-centered research for projects with Fortune 500 clients across the insurance, wealth management, and shipping industries to gather and synthesize data into user insights and actionable recommendations for improving the user experience. Collaborated with multidisciplinary teams across design, tech development, and product management to develop and execute research protocols aimed at understanding and aligning on functional requirements for digital products. Designed and facilitated workshops for clients to explore and align on innovation opportunities for products, services, and strategic partnerships and in the performance of UX research for product development.

Co-developed and managed Commercial Supplier Invoice Review service offering as a preventative measure to mitigate the risk of financial leakage and allow clients to develop better financial relationships with suppliers. Worked with clients to determine financial and operational risk exposure inherent in their supplier agreements. Identified potential cost savings and process improvement opportunities within client's contract management processes. Also audited supplier agreements in order to identify cost recovery opportunities where transactions weren’t billed in alignment with supplier agreements.