Julian Garling Email & Phone Number

Bathurst, New South Wales, Australia

Key Responsibilities• Technical Support: Provide onsite and remote IT support for Forestry Corporation employees across NSW, ensuring prompt resolution of technical issues.• Network Management: Maintain and manage existing networks, including switches, domain controllers, and access points; recommend and implement network upgrades and new equipment.• Project Coordination: Plan, manage, and execute IT projects to improve infrastructure and support operational needs.Key Achievements• Service Desk Management: Successfully managed the service desk during multiple periods when the manager was unavailable, ensuring seamless IT support and issue resolution.• Virtual Server Migration: Planned and executed the migration of all VMware virtual servers to new ESXI hosts, ensuring a smooth transition with minimal downtime.• Starlink Implementation: Proposed, planned, and deployed Starlink solutions to improve connectivity in regional depots where traditional internet services were unavailable.• Office Renovation: Coordinated with contractors, implemented a new access point network, procured meeting room equipment, and upgraded to fibre internet — all completed seamlessly without disruptions.

Orange, New South Wales, Australia

Key Responsibilities• Onsite IT Support: Provided technical support for teachers and students at Kinross Wolaroi School, ensuring smooth operation of IT systems and resolving daily technical issues.• Training and Mentorship: Trained new IT trainees on systems, processes, and best practices to ensure effective integration into the team.• Remote Support: Delivered remote IT support for over three hundred companies as part of a managed service provider (MSP), resolving issues efficiently and maintaining high client satisfaction.Key Achievement• Process Improvement at Kinross Wolaroi School: Identified inefficiencies in the ticket dispatch system during onsite support at Kinross Wolaroi School. Proposed and implemented a new dispatch method that enables the dispatch team to communicate high-priority tickets to onsite technicians in real time, allowing technicians to address issues efficiently and maintain order in a dynamic school environment.

Cowra, New South Wales, Australia

Ashdown People freelancing for Service NSWCowra and Young, NSW Key IT Responsibilities • Replacing old computers and Kiosks with new all-in-ones and a new Kiosk and upgrading server storage to solid state drives.Key Achievement• I was able to complete the full installation and upgrade of hardware in half the estimated time while also fixing 2 extra issues for the Service NSW staff which they greatly appreciated “we have been asking for that to be fixed for 4 months”.

Bathurst, New South Wales, Australia

Key IT Responsibilities • Troubleshoot customer Technology including mobile devices, printers, and Computers. • Educate and provide detailed hands-on tutorials for customers.

Bathurst, New South Wales, Australia

Liquor sales men.Key responsibilities Working independently, Selling alcohol, Stocking counting safe and closing/opening the store.

Bathurst, New South Wales, Australia

Reimaging and setting up computers for new CSU staff.Wiping and selling redundant laptops.