Julian Maldonado Email and Phone Number

Senior IT Project Manager for Atento LATAM, specialized in the implementation and integration of Contact Center platforms, CRM, PBX systems, and telecommunications networks. Also in charge of Regional DataCenter projects in cloud and OnPremise. Responsible for the management of manufacturers, vendors, Internet Service Providers (ISP) and coordination with the end customer to ensure the successful delivery of technology solutions.Regional Program Manager for Atento LATAM, in charge of leading and coordinating the portfolio of projects and strategic programs at corporate level, ensuring alignment with business objectives.AchievementsImplementation of National and Regional DataCenter Projects in Cloud and OnPremise.Deployment of operations in OnPremise and Cloud platforms such as Genesys, Five9 and GoContact.Deployment of applications that use Artificial Intelligence as bots in Contact Center platforms.Avaya OnPremise to Five9 platform migrations. Migration and implementation of Social Media operations integrated in omnichannel Contact Center platforms.

Project Manager for Data, Voice and Collaboration area. Management and Design of Infrastructure solutions oriented to Voice, Collaboration and Video products. Implementation and integration of technologies end-user-Core Lumen Latin America.AchievementsDesign and Implementation of the Collaboration platform and phone system (300 extensions) formed by Skype for Business OnPremise - Gateways/AA Audio Codes, Polycom+SfB for video conferencing and integration with the PBX Open Scape 4000 for the Hospital Universitario San Ignacio (400 ext) and 7 sites in Bogota.Implementation of unified communications platform, video conferencing and CISCO & Unify phone system for Ocensa (Oleoducto Central S.A.) at its headquarters in Bogota and remote stations. The solution includes a pricing and recording system. Design and implementation of Contact Center as a Service platform for PFIZER Colombia.Implementation of unified communications platform Skype for Business + Audio Codes for Lafayette in its main plant and branches in Bogota, Medellin and Cali.Design and implementation of POLYCOM video conferencing system for Teleperformance consisting of 18 rooms in Bogota and Medellin.Implementation of virtualization environment (Node) for Collab platform in Data Center Lumen Brazil to provide services to Latin American countries.Design and Implementation of phone system (Audio Codes / Skype for Business OnPremise) and Collaboration platform (SfB + Polycom Clarity) for Grupo COREMAR in Bogota, Cartagena and free-trade zone Palermo Barranquilla.Implementation of Zoom - Creston video conferencing system in 18 rooms located in Bogota and Lima for Frontera Energy.Implementation of voice, data and collaboration architecture consisting of Avaya PBX, Video Conference Zoom - Polycom, LAN and WLAN Cisco Meraki for the Santo Domingo Foundation in the offices of Bogota, Barranquilla, Soledad and Cartagena.

Cloud Infrastructure Administration (Email, Domains, Web Site, Community Management). Administration of Windows 2012 and 2008 Servers, AVAST Console, DVR and Monitoring System on site. Management of Networking, Clouding, Community Management and Applications solutions. Remote and on-site assistance according to requirements and IT solutions consulting.AchievementsDesign and implementation of new IT clouding infrastructure. Design and Administration of new local infrastructure composed of Windows 2012 and 2008 Servers that support the Clinic's applications in Administrative and Assistance areas.

Monitoring and Management of Telecommunications channels using tools (MRTG, PRTG and network protocol analyzers such as Network General and Wireshark), management of Antivirus Platforms and Firewall (CheckPoint), Design and implementation of Videoconferencing projects, Consulting and advice about Information Technology, Supervision and Programming of personell, Design and Administration of Structured Cabling, Management of inventory control system, Management of Security Patch Update Tools for workstations and Servers (WSUS, LAN Guard).AchievementsParticipation in the design of the Organization's Business Continuity Plan to recover and restore its critical functions partially or totally interrupted within a predetermined time after an undesired interruption or disaster. Design, implementation and management of Videoconference system for 38 Clinics and Emergency Centers to provide Telemedicine Service and in 14 Regional Offices, 34 Sectional Offices and more than 30 Administrative headquarters inside and outside the Colombian.Design and implementation of a National FAX solution that integrated more than 400 Cisco and Huawei Routers, Cisco Gatekeepers and Voice Gateway, Siemens PBX´s and Xpressions Unified Messaging Server to provide fax services using the existing infrastructure.Design and implementation of Call Center solution in 140 remote offices integrating Cisco and Huawei Routers, Cisco Voice Gateway and Gatekeeper, Siemens PBX´s and Siemens Open Scape Queue Management Managers to provide call service to end users.Coordination, implementation and migration of Siemens HiCom300 to HiPath 4K PBXs and Procenter Call Queue Management Software to expand the company's Call Center operation capacity.Management, implementation and migration of the telecommunications network and integration of voice, data and video services in more than 400 offices in Colombia and abroad in the process of change of provider from TELECOM to ETB and EMTELCO to TELECOM.

Advice and Consultancy in IT solutions, Implementation of Information Systems for companies of the Business Group and clients.AchievementsCoordination of tests for the implementation of the Information System in remote offices by means of satellite channels and modification in the development of applications to adjust to the TCP parameters of air or land.Coordination and implementation of the Commercial and Assistance Information System in the National Claims Operator, which allowed systematizing the company's claims process before the FOSYGA.Coordination and Implementation of the Information System for Medical Accounts in the offices of the Antioquia Regional Office to systematize the medical expense management process in those offices.Design and implementation of the Clinical History Information System for Optometry for the opticians of the Business Group.