Julianne Ensor Email & Phone Number

Catonsville, Md, Us

Sparks, Md

Technical Writing & Editing* Responded to RFPs and RFIs from CMS * Wrote proposals and prepared quotes for new contract bids including technical volumes and estimation of travel, personnel staffing, resumes, and procurement costs* Researched, wrote, edited, proofed, and organized Medicare & Medicaid informational and educational publications outlining changes in federal legislation* Primary technical editor (key personnel) for all publications; collaborated with SMEs to turn technical legislative language into public facing copy, advised and trained technical writers on issues of plain language, government branding, grammar, and style standards, and Section 508 (digital accessibility) compliance* Created and optimized organizational products for Medicare customer service representatives and Medicare billers including a weekly update of the product index and effective date calendar* Prepared monthly status and cost reportsProject Management* Verified contract compliance by quantifying key performance indicators; timeliness, utility, cost to customer, customer satisfaction, and reduction of Medicare provider burden* Managed the quarterly update of the Medicare Learning Network’s product catalog including several rounds of edits with CMS staff and LCB’s graphic designer* Planned, facilitated, supervised, and taught Medicare coding training classes across the US for the professional certification of Indian Health Services employees and other Tribal healthcare workers (CPT, HCPCS, and ICD-10 coding sets) including administering and proctoring professional medical coding certification exams * Responded to student evaluations to make substantive changes to class content and execution* Incorporated feedback from key stakeholders and responded to statistical analysis of class data to improve project outcomes* Managed multiple projects simultaneously across different time zones while tracking deliverables with conflicting deadlines

Troy, Ny

- Scheduled overnight accommodations, class audits, and activities for prospective students- Led informational tours of residential and academic campus- Organized setup, schedule, staffing, and crowd control of RPI special events including Accepted Students Day which saw over 2,500 visitors per year- Trained and evaluated other ambassadors and maintained and verified ambassador training materials by staying apprised of any changes to academics, activities, and resident life- Organized and processed prospective student applications and credentials- Guided and assisted corporate visitors during recruitment events including large-scale career fairs and on-campus interviews

East Rockaway, New York, United States

- Used organizational skills to maintain collection- Used catalog system and library computer system for transactions, to assist patrons with searches and reserves, and add items to the collection- Assisted children with library projects- Completed end-of-day security and shutdowns- Organized and facilitated special events and educational programs

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General

B.S., Business Management

Activities and Societies: Concert Choir, Partial Credit A Cappella Group, Epsilon Delta Sigma - Management Honor Society, Rensselaer.