Julian S Email & Phone Number

I am responsible for conducting thorough assessments of a company's digital assets on behalf of Rio Capital who are considering investments. This includes evaluating a wide range of factors such as website usability, mobile application functionality, digital infrastructure quality, and data management practices, among others.

Responsible for leading, strategizing, and executing campaigns to deliver growth in the candidate and hirer markets for Malaysia. I collaborated closely with regional and key agencies to contribute digital expertise to the planning and execution of digital marketing activities.Achievement1. Part of the team that won Gold in Best Digital & Social / Silver in Consumer & Business Service - APPIES 2021 MY Marketing Award2. Lowered Cost Per Visit by 400% vs YoY / Lowered Cost Per Application by 370% 3. Lowered Cost Per Installation by over 200%

Bluezone Carpark B2, Sunway Pyramid Shopping Mall, No 3, Jalan Pjs 11/15 46150

Responsible for leading strategies to increase online ticket sales, share of voice, and the team's digital proficiency. In order to reach and exceed our KPIs, I also had to form a highly productive internal cooperation across Sunway's various business units with the activation of digital initiatives.Achievements1. Overachieved online sales target YoY which saw a 200% increment in online sales for 2 FY's straight 2. 300% growth in Social Share of Voice, with over 90% positive Social Sentiments.3. Define and build a digital marketing program which includes campaign management, mobile strategy, email marketing strategy, influencer strategy and web strategy.* Develop and implement social media strategy.* Develop KPI's and conduct marketing effectiveness analysis during and following campaigns* Develop digital marketing best practices, policies and procedures.* Meticulous agency briefing and management to each brand strategic objective* Manage social media listening, digital analytic and online consumer feedback to generate into targeted marketing campaign* Reporting on agreed KPI's data analytic and online consumer feedback to generate into targeted marketing campaign* Build / enable automated follow up processes to track effectiveness* Help maintain brand consistency across all online products * Managed quarterly digital day to improve division understanding and adoption * Conduct training with agencies to transform internal team into "digital citizens"* Daily management of internal and external digital team

3 Jalan Sri Hartamas 7 , Sri Hartamas , Kl Taman Sri Hartmas, 50480 Kuala Lumpur

To uphold and brand direct overall Clixster Mobile Group of companies and its products and services online. This role includes preparation of all end-user engagement and marketing materials. Supporting role for all departments as the main contact in communications flow for all brand related matters.Achievements1. 1,500% increment in Social Engagements and 200% fan growth 2. Identified and executed improvements for processes, content distributions and lead generation3. In less than three weeks, I set up/built and trained a customer service team of nine employees (had an emergency deadline of 1 month)The other departments that I currently overlook Social Media1. Identifying of key messages for all products and services offered under Clixster Mobile Group of companies2. Drive positive and measurable fan growth for all Clixster Social Media entities3. Analyze, implement and lead ensure that the Social Media strategy is aligned6. Developing new methods and campaigns to engage consumers on social platforms. Digital Media Specialist1. Collaborates in post-campaign analysis and offer considerations for future buys2. Prepares research that substantiates recommended media strategies3. Initiate RFP’s to digital media publishers4. Evaluates information to conclude final media selections5. Negotiates rates and placementsCustomer Support1. Accomplish customer service human resource objectives by recruiting, selecting, orienting, training, enforcing policies and procedures.2. Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.3. Maximizes customer operational performance by providing help desk resources and advices

Unit L18-03A, Menara Pjx, 16A, Persiaran Barat, Petaling Jaya, Selangor, 46050

I was in charge of developing and executing digital media solutions that combined strategy, creativity, and insights to create digital campaigns that met our clients' business goals. I also manage and coach team members to improve their digital strategy, performance, and campaign capabilities.Achievements1. Top 3 SME’s Agency in Malaysia from 2011 to 2012 – by Google Malaysia2. Maintained over 90% of the customers after a trial period.3. Achieve maximum ROI in paid search campaigns for over 75% of the clientsAccount & Client Management1. Develops and fosters account relationships. Working towards 100% account retention within a defined portfolio of accounts.2. Develops a complete understanding of each client’s goals, markets, needs and expectations of Performics.3. Attends client meetings on ongoing basis, interface as needed with executive level and middle management level on client side during meetings and presentations.4.Communicates and implements an account planning process for all accounts.Team Leadership & Operations1. Motivates, leads, and manages internal teams, working collaboratively to drive programs that meet our clients’ business objectives.3. Assists in interviewing, hiring, training, mentoring, developing, and evaluating team members.4. Conducts performance reviews and career path plans for direct reports. 5. Facilitates the development and documentation of best practices for improving operational efficiencies within the team and the group.Search Engine Specialist.1. Lead the SEM team at priceline from a strategic and operational basis2. Ensure performance of search marketing/PPC advertising vs. volume & ROI targets3. Manage continued development of internal SEM platform for bidding and optimizations4. Oversee analytical reviews of performance5. Work with front-end development team on optimization of landing pages and conversion path6. Manage and grow relationships with search partners like Google, Yahoo, Bing and more

2, Jalan Pasar, Pudu, 55100 Wilayah Persekutuan, Kuala Lumpur

During my customer service stint I had to resolve customers’ concerns / questions in positive attitude and calmly manner. Due to my performance and the ability to work well in a team I was recommended to try a new digital position. I developed and executed PPC campaigns where I worked closely with the management to share funnel conversion improvement ideas, feedback & present results.

2, Jalan Pasar, Pudu, 55100 Wilayah Persekutuan, Kuala Lumpur

1. Execution of PPC Marketing efforts.2. Creation and execution of Email based marketing campaigns.3. Evaluating customer research, market conditions and competitor data.4. Contributing to, and developing, marketing plans and strategies.5. Supporting the marketing manager and other departments.

2, Jalan Pasar, Pudu, 55100 Wilayah Persekutuan, Kuala Lumpur

1. Resolves customer questions, complaints, and requests.2. Provides pricing and delivery information, and processes orders.3. Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.5. Data entry6. Doing first wave of verification filter.

Advanced Diploma

Diploma

Education record

Education record