Boutique creative agency offering video & photography content creation, influencer marketing, events, and brand consulting for lifestyle brands. Available for travel and remote work. Expert-level experience in Instagram, TikTok, and TikTok Shop.www.juliaotest.com/servicesIG: @juliaotest // @juliaotestphoto• Built out photography and social media business from scratch, including branding, customer acquisition, post-production, and product delivery• Grew TikTok to 230k+ followers and Instagram to 43K+ followers organically• Extensive experience in full photoshoot production, including model and location scouting, creative direction, styling, shooting, and post-production• Expert editing skills (including Photoshop and Lightroom) and equipment knowledge• Extensive skills in creating content for hospitality, including hotels and restaurants• Experienced in influencer marketing, Instagram audits, website audits, brand consulting, social media growth, and social media management• Successful large event production (200+ guests) for brands, influencers, and consumers in lifestyle commerce space• Expert relationship management skillsPartial list of previous clients:• Kimpton Hotels • Mazda • Visit Seattle (tourism board) • Derma-E • Drunk Elephant • Athleta • Barry's • Vital Proteins • Thistle • Health Ade Kombucha • Peet's Coffee • Project Juice • Hilton • Peerspace • Four Seasons Hotels • Flashstock • sweetgreen • BCV Social, social media agency for hospitality brands • Betabrand • Carfax • Mead Johnson Nutrition • OxiClean • Red Stripe • Kaplan Test Prep

Developed and sold a holistic nutrition and inner healing online program that:• ends chronic physical symptoms by removing gut inflammation at the source• transforms your relationship with food and your body• re-habituates your brain into healthier patternsSuccess metrics:• helped over 200+ clients with life-changing results• over $400k in lifetime sales• 70%+ personal high-ticket sales call closing rate • Recruited, hired, and trained successful setters, closers, and operational team• Grew TikTok account to over 240k+ followers• Created 40+ videos and a 300+ page workbook from personal experience with healing my gut• Offered 1:1 life coaching services to successful leaders struggling with purpose, relationships, and joyMore information and testimonials at: https://stan.store/juliaotest/p/tyga

Managed in-house and vendor support teams (50 agents) and lead customer support strategy across company. Worked closely with product teams to improve app, developed and maintained CX metrics, and improved social media engagement.• Hired, trained, and managed in-house support team at local and remote offices• Implemented employee feedback and growth opportunities via weekly 1:1s• Managed global vendor support teams, including communication, training, and quality control• Developed and maintained CX metrics, including KPIs• Lead cross-functional big-picture customer support strategy within a company that had had no prior leadership in this space• Worked closely with product teams and VP to improve app• Handled support escalations and product emergencies• Wrote technical support articles to improve and maintain Help Desk• Streamlined and improved operations processes to remove wasted time and effort

Worked cross-functionally as product SME to project-manage product launches and report user feedback to drive product improvement based on user pain points. Developed help content and internal training materials, maintained data quality, handled escalations, and filed bugs.• Analyzed, reported, and presented user feedback across teams and with leadership to drive product improvement • Worked cross-functionally to support operations teams for product launches• Trained agents, developed help content and drafted internal/external communications• Developed and project managed solutions for user pain points via data analysis and reported to product teams for development• Liaised between product and operations teams (sat in both)• Maintained data quality• Acted as product SME for ops teams, handled escalations, bug filing• Improved internal team processes• Filed reports for inappropriate content and analyzed and reported data in time-sensitive situations to develop fast cross-team solutions

Managed English CS team, led global CS standards and systems improvement, developed and maintained CS metrics, overhauled internal systems and training, created support and marketing materials, and worked cross-functionally to implement new support and social media channels.• Hired, trained, and managed English-speaking customer support team • Provided support and growth opportunities to team members via weekly 1:1s• Organized and led weekly team meetings, incorporating updates from international headquarters• Implemented and ensured that agents met SLAs and quality requirements• Implemented and managed CS growth, quality, and satisfaction metrics• Lead initiatives to improve CX in an international market • Authored technical content to maintain Customer Help Center• Built first internal CS knowledgebase for the company• Created and implemented new, efficient on-boarding technique for new hires• Handled escalations• Improved international communications between support teams to achieve unified CS voice• Transitioned my team to Zendesk CRM, launching full company roll-out• Successfully initiated company-wide global social media and chat support• Worked cross-functionally to provide feedback to product and development teams based on support findings• Created customer acquisition and support improvement initiatives in the US market• Streamlined CS processes and documentation for the global company

Performed office management and HR duties, client account management, front-end website development, website production QA, and project-managed improvements to operational workflow.• Worked directly with the President/CEO and COO to ensure smooth office operation• Managed new accounts from point-of-sale until website launch, working with the Technical Team and the Design Team to complete the website per client specifications• Conducted employee payroll, client billing, and accounts payable• Provided quality control of all websites that were launched and/or shown to clients• Proficiently used HTML, CSS, and XML to edit website content per client requests• Managed official company documentation and file tax/registration documents in a timely manner• Completed Human Resources responsibilities such as keeping track of and updating employee tax documents and personnel files, benefits documentation and implementation, and responding to employee inquiries

• Conducted all bookkeeping and bill paying• Was the only staff person in sole-practitioner’s office, thus held responsibility for smooth office functioning• Drafted correspondence and legal documents using professional legal language• Developed and implemented procedures for office organization and administration• Processed and analyzed client medical records and created summarizing documents• Performed legal research and expert retainment• Interacted with clients to ensure a positive experience with the office

• Tracked income and expenses for entrepreneurial metal worker / artist• Organized documents, such as bills and invoices, and developed organizational systems and databases• Prepared materials, including spreadsheets, for CPA

• Conducted bookkeeping and bill paying, and held responsibility for smooth office functioning• Drafted correspondence and legal documents using professional legal language• Developed and implemented procedures for office organization and administration• Trained and supervised law clerks, assigned projects, proofread and corrected mistakes, discussed progress and areas needing improvement, and reported to manager• Processed and analyzed client medical records and created summarizing documents