Julia Folk Email & Phone Number

Richmond, California, United States

Richmond, California, United States

Santa Clara, California, United States

Walnut Creek, California

Area of Responsibility- Product

Walnut Creek, California

Area of Responsibility- Talent

Novato, California

-Responsible for on-boarding and training all incoming managers for Bay Area district-Expertly manage all aspects of payroll for home store and 3 neighboring locations-In the absence of the District Manager is main source of contact for all stores in Bay Area district -Implemented new training techniques several of which were adopted by the Region and put into practice in all stores-Interact with a wide range of customers daily and maintained top customer satisfaction -Utilize my position as a mentor to the district to help lead organizational change without conflict or turnover

Vacaville, California

-Recruiting, interviewing and hiring all incoming team members -Coaching and developing team to achieve results with -Communicating, executing and managing internal and external marketing and visual merchandising initiatives to achieve Charming Charlie goals -Ensure adherence to all retail policies and procedures by staff -Establishing and monitoring scheduling, staffing and payroll -Maintaining proper inventory controls, facilitate inventory transactions and maintain compliance standards for shrink control -Analyzing various business reports to understand trends and opportunities -Managing all scheduling and payroll functions to maximize sales and productivity while meeting/exceeding company financial goals

Vacaville, California

-Leads recruiting efforts for all available charmer positions with responsibility for the interview process. Makes final decision on all charmer hires-Leads in customer service and satisfaction-Takes an active role in training and development of employees-Establishes effective communication with Associates to ensure they are appropriately informed of all Charming Charlie business initiatives and policies-Takes proactive role in establishing and carrying out all company policies including shrinkage control disciplines and programs-Assists in distributing work assignments to Associates and ensures store maintenance, safety, cleaning and appearance is up to company standards at all times-Successfully address customer complaints and resolves problems-Periodically assists in New Store Opening process, including recruiting, interviewing, hiring and training all associates and managers. -Coordinates all floorsets and visual updates. -Assess business metrics and create smart plans for continued success

Fairfield, Ca

 Responsible for driving 5% increase in monthly sales goal in a $22 million net sales store Raised customer satisfaction scores by 10% in 3 months Managed a team of 150 associates, 30 product experts, and 5 division leaders

 Designed marketing strategies that resulted in a 10% increase in sales  Oversaw 26% of the store’s merchandise and sales Executed opening, closing, and accounting paper work with zero errors Hired, trained, and developed 15 associates, all receiving promotions within 6 months

Tucson, Arizona Area

 Achieved store sales increase of 10% Successfully completed retail curriculum created by PetSmart University Relations Managed a team of 30 team members, 5 of which received promotions within 3 months Learned and implemented C.O.A.C.H (Connect, Outline, Agree, Commit, Help) procedures to motivate employees