-Oversee operations for a restaurant and event venue with over $7M in annual revenue-Lead two teams within the building to work harmoniously toward amazing customerservice and flawless events-Hands-on event coordination including local vendors, destination corporate and social clients-Creation and implementation of standard operating procedures, and marketing practices-Awards include review-based “Best of Weddings” and “Couple’s Choice Award” for 2020-2022 from The… Show more -Oversee operations for a restaurant and event venue with over $7M in annual revenue-Lead two teams within the building to work harmoniously toward amazing customerservice and flawless events-Hands-on event coordination including local vendors, destination corporate and social clients-Creation and implementation of standard operating procedures, and marketing practices-Awards include review-based “Best of Weddings” and “Couple’s Choice Award” for 2020-2022 from The Knot and Wedding Wire, the two most prestigious event vendor aggregators Show less

-Sold, promoted and marketed the brand as an outlet for special events-Initiated and coordinated all logistical aspects of executing events-Managed all administrative, financial and policy aspects of events-Generated reports to substantiate event sales activity and reviewed event summarieswith catering team-Led direct reports and delegated the functional execution of events-Evaluated, revised, executed and reinforced standards of service-Awarded “Best of Weddings”… Show more -Sold, promoted and marketed the brand as an outlet for special events-Initiated and coordinated all logistical aspects of executing events-Managed all administrative, financial and policy aspects of events-Generated reports to substantiate event sales activity and reviewed event summarieswith catering team-Led direct reports and delegated the functional execution of events-Evaluated, revised, executed and reinforced standards of service-Awarded “Best of Weddings” and “Couple’s Choice Award” for 2017-2019 Show less

-Developed and maintained relationships with wine club members to make each member experience a great one. Resolved any customer service or shipping issues with wine club members and customers-Supervised tasting room staff and encouraged production toward sales goals-Created marketing plans, scheduled and wrote mass wine club email correspondence-Designed, planned and executed all wine club events -Filed all federal and state licensing, tax filings, renewals, product… Show more -Developed and maintained relationships with wine club members to make each member experience a great one. Resolved any customer service or shipping issues with wine club members and customers-Supervised tasting room staff and encouraged production toward sales goals-Created marketing plans, scheduled and wrote mass wine club email correspondence-Designed, planned and executed all wine club events -Filed all federal and state licensing, tax filings, renewals, product registrations and bonds for wholesale and direct to consumer sales Show less

-Planned all aspects of special events ranging from weddings to corporate retreats from start to finish at a full-service resort-Increased event revenue by over 200% during the first calendar year is the position-Provided the first point of contact to potential clients, conducted site tours, food and wine tastings, wrote proposals and contracts, collected timely deposits, coordinated event timing, catering, accommodations, outside vendors and produced the final… Show more -Planned all aspects of special events ranging from weddings to corporate retreats from start to finish at a full-service resort-Increased event revenue by over 200% during the first calendar year is the position-Provided the first point of contact to potential clients, conducted site tours, food and wine tastings, wrote proposals and contracts, collected timely deposits, coordinated event timing, catering, accommodations, outside vendors and produced the final invoice-Led banquet staff in set up and proper service for high-end weddings and events Show less

-Managed operations of a busy massage clinic with over 800 members, motivating and supporting Sales Associates to reach monthly goals.-Processed payroll, retail inventory, and completed all ordering of operational and retail supplies. -Resolved all guest complaints or membership issues for the clinic. -Created and wrote the monthly email newsletter for the clinic.

-Established procedures and systems for providing customer service for the opening of Spa Solage as part of the flagship resort in the new brand, Solage.-Supervised and trained Spa Coordinators, Nail Technicians and Spa Attendants in spa policies, procedures and guest service.-Processed retail inventory, large group bookings and provided memorable guest service experiences.