• Implement the Pipefy application (work management tool) on the incoming mid-market and SMB accounts;• Understand the core values and main objectives of Pipefy for the customer and guarantee that these are being delivered throughout the customer journey; • Guarantee a good adoption of the software in the first months, helping generate the expected value for the customer; • Create implementation management plans within a defined timeframe and budget;• Discover possible new opportunities to increase customer relationships, either by implementing new processes, including more users, or upgrading their plans;• Optimize and build workflows, develop usability pieces of training, and provide full support for the go-live stage;• Cross-collaboration among teams for product optimization through constant customer feedback; • Development of low code integrations with several applications by using iPaaS platform.

• After-sales crisis management: analysis of all commercial actions on the website and application cycles and action plans for the service team, anticipating any possible issues that the customers might have, thus bringing agility in resolutions/clarifications;• Setting up an active brand communication to be used in customer transactions;• Training operational staff according to company’s new processes;• Monitoring and planning of actions for big retail dates (Black Friday, Mother's Day, etc.);• Implementation of a new communication style: more human, empathetic, and a little more informal contact with customers, so that they feel closer to the brand.

• I created and managed KPIs (Key Performance Indicators), based on data analysis, aiming performance growth. I was the focal point of Customer Success in product teams and, in the meantime, provided insights to increase internal performance and made feature requests that would benefit the clients experience.

• Relationship building with customers through communication channels, providing a positive experience with the company;• Responsible for providing custom support to the main clients of the company, having as main objective to increase the usage of our services, incrementing their LTV (Life Time Value), as well as provide preventive solutions to emerging issues that could impact negatively our clients;