Julia Ringsell Email & Phone Number

United Kingdom

Dundee, Dundee City, United Kingdom

Delivering living well services to people living with or affected by Hepatitis C and/or HIV in Scotland. As Peer Support Speciaist, I am people-led, strengths-based and connecting to local partners across the country to guarantee the best outcome for our service users. My main focus is to co-ordinate and oversee a volunteer programme that includes a variety of opportunities for people with lived experience of blood borne viruses (BBVs) to offer peer support to others.

East Coast Covering Aberdeen/Shire, Angus, Dundee, Fife, Clackmannanshire, Edinburgh & Lothians

Dundee, United Kingdom

To coordinate, champion & lead the volunteer recruitment process for The Terrence Higgins Trust. Ensuring that volunteers are respected and valued for their contribution.

Tesco Customer Engagement Centre Dundee

I deliver all Colleague Communication & Engagement for Tesco's Customer Engagement Centre's 3000+ colleagues, working in our centres or at home, so they have the knowledge, information and motivation to do a fantastic job for customers.All written, visual and verbal communications are clear concise and impactful/As a team of passionate professionals, the Communications and Engagement Team were an award winning for the part we played in creating a great working environment and a culture that obsessed about Customer Experience.Tesco's colleague satisfaction results are consistently in the top 10% of the company, morale results continue to climb and Colleague Attrition levels are Industry leading. All combine to support an Operation that has delivered Customer Satisfaction improvement for 8 years in a row.I drive Colleague Engagement by creating stunning visuals that inspire and give direction to the staff population, helping every colleague meet their personal goals and understand the part they can play.I played a key part in bringing digital signage to both Customer Engagement Centres and worked alongside a number of internal and external project managers, to deliver a dynamic and vibrant communication channel.From our internal Intranet, to our Sharepoint based Knowledgebase, from face to face briefs, colleague tailored briefs or our centre wide communication strategy, I provide a varied suite of communication routines, tools and strategy that ensure all colleagues know what they need to know to enjoy their roles, feel connected to Tesco and do a great job for every customer.

Dundee, United Kingdom

Key role as Project Manager in all outbound research projects, coordination leading the projects from concept to conclusion, using expertise in client management, client liaison building up excellent rapport, understanding and meeting their objectives to meet their business insight needs.Sole responsibility for all questionnaire design and builds on a variety of systems and applications. Solid knowledge of reporting various tools & systems (eg.Excel, Word, CATI Survey Monkey, DataAce). People management skills gained through managing a team of 50+ outbound staff from the induction process, through training and development and supervision. Experienced all administration and HR task involved in people management. Utilised analytical experience gained over 10 years within the Customer Research Team in customer and colleague research. Experienced in problem solving and decision making providing in depth analysis to the business. Ability to prepare and deliver presentations providing actionable insight to the business with confidence.Demonstrate a methodical approach to my daily workload ensuring I complete tasks in a timely manner, with no impact to the business.

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