Julia Rodriguez Email & Phone Number

Frisco, Tx, Us

Richardson, Texas, United States

Lead and support in home sales team associates to drive company growth positioning AT&T services. Ensure customer satisfaction, smart inventory operations to drive sales performance and results within assigned territory. Lead the team by strategic hiring, engaging, developing, restructuring, building new culture, retaining, utilized accountability with structured coaching model. • Hands on training with new hires, providing guidance, driving results, and execution by continuously having people first mentality.•Evaluate and optimize transactional sales, customer centric approach for efficiency while ensuring compliance with regulations and standards.•Manage employee schedules, calendars, coaching initiatives, health/safety compliance, training schedules, and quality control reviews, fleet management.

Waco Area

Deliver execution and increase market share within assigned territory Central, East Texas, South Dallas. Increase partnerships collaboration with Authorized Retailers and company own stores to increase consumer signature sales through key accounts. Presentations to drive business growth while training, educating team members of each store employees, and management. Cultivated lasting relationships community, business, government, leading to increase sales within assigned territory. In parentship with Direct Area Managers, and leaders across authorized retailers supported. Mastered AT&T product details, elevating retail performance and customer interactions. Passionately promoted AT&T, significantly improving brand loyalty and customer education. Analyzed sales data to refine AT&T's marketing strategies, improving outreach efficiency. Energized team to exceed AT&T's sales goals through dynamic leadership. Mastered project management skills for outreach and planning events.

Dallas, Texas, United States

Support Director of Sales and frontline sales force. Educate, advise, and train with sales process or operational changes. Conduct store visits, evaluate staff and overall store needs. Reinforce operational skills. Drive & engage managers helping drive operational excellence, inventory management. Acquired Project Management skills to ensure successful launch of new strategies with the Operations Team.

Killeen, Texas, United States

Welcome and connect in the lobby bank clients by engaging in meaningful and deep conversations to meet their life priorities. Reinforce and connect clients to Bank of America resources including but not limited to; small business, mortgage, investing, savings, checking. Successfully connected clients to relevant Bank of America resources, enhancing customer experience. Efficiently handled cash transactions, ensuring accuracy and speed through drive-through or lobby cashier line. Educated clients on digital banking tools, promoting self-service and convenience, contributing to the bank's customer-centric approach, driving customer satisfaction and loyalty.

Beavercreek, Ohio, United States

Coached and Managed Retail locations driving operational results and sales results. Engaged and retained talent and direct reports utilizing company training tools for accountability, engagement, coaching to develop the team members. Driving results lead to being promoted three times to different locations.

Waco, Texas, United States

Assist the Retail Store Manager by coaching the team. Perform 1:1’s individually with each representative to set up monthly actions plans; mid-month check ins and daily coaching conversations by targeting their areas of improvement to help them succeed. Help the team to greet customers, involve in sales with representatives to ensure sales and customer service experience were met to a higher standard. Help the team to reach their professional goals, store goals, and keep a positive environment to continue the engagement and be the leader in the market. Manage store operations; inventory counts, cash management, request orders for store needs, full knowledge of loss inventory, cost, and revenue in a timely manner to ensure floor presence to assist the team.

Austin, Texas, United States, Harker Heights, Copperas Cove

Identify and meet customer needs, maintain good after-sales relationships and referrals. Keep records of customers. appointments, provide detailed information on products. Answer telephone calls from new or existing customers and provide them with the information asked for. Main job requirements; up-sell and cross-sell new products or services to new and existing customers. Help customers with troubleshooting, set up new services including Television, Internet, Cellphone, wearables, accessories. Follow up on customers who have shown interest in a particular product. Process returns and exchanges. Ensure customer loyalty by providing exceptional customer services monthly goals.

Temple, Texas, United States

Provide excellent customer service and satisfaction by identifying member needs as they are walk-in until they depart if needed. • Assist to locate, recommend products, and merchandise. • Process member transactions including purchases, credit card payments, returns, exchanges, money transfers, bill payments by electronic, or cash methods. • Zone and organize merchandising effectively. • Assist with the self-checkout areas. Ensure pricing accuracy and resolve customer inquiries and issues effectively.

Temple, Texas, United States

As a Latin America Online Support Agent Bilingual: I was assigned to receive inbound calls from customers and assist them with troubleshooting, process warranties, educate on terms and conditions within assigned territory Mexico, Argentina, Colombia, Costa Rica, Ecuador countries. Some of the troubleshooting included OS, hard disk, Network, Settings etc. Duties required knowledge of various operation systems like Chrome OS, Microsoft Windows XP, Vista, 7 and Windows 8, Linux. Implemented troubleshooting strategies that reduced call times and improved service quality.Brazil Support: As a Brazil Online Support Agent my duties were to answer e-mails directly to customer who needed to be provided with support under warranty. This support was provided in Portuguese. This is a fast paced and high volume of work position requiring precision, attention to detail and multitasking abilities. Provided empathetic, detailed assistance, ensuring customers felt valued and supported.

Copperas Cove, Texas, United States

First point of contact by phone; provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.• Make outbound financial collection calls in addition to incoming calls from customers to persuade customers to make payments on past due accounts.• Maintain a thorough understanding of products, services and policies to effectively assist customers• Accurately document customer interactions and transactions across all tools/platforms• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.