Pre-Employment Processing: Coordinated and administered pre-employment activities, including drug test scheduling, I-9 verifications, and handling internal paperwork to ensure a smooth onboarding experience.Internal Job Management: Managed job postings and applications, verified applicant status and standing, and provided timely support throughout the hiring process.Test Administration: Conducted test administration for internal candidates seeking new roles, contributing to fair and efficient internal mobility.Cross-Department Coordination: Facilitated internal requests across departments with quick turn-around, ensuring seamless communication and workflow.

The Lotus Fund was established in 2011 by Meredith and Matthew Schuler in memory and in honor of Christine Mathna and her love of the arts. This fund is designated to honor the memory of Christine through grants for artistic endeavors by individuals in the Perry County, PA community. As a board member, I read and process applications for grants and, along with the other board members, select which applicants will be awarded grants and decide how much money will be granted. - Contribute to the grant selection process by carefully reviewing and processing applications from individuals seeking funding for artistic projects for what will have the most impact on the community. - Collaborate with fellow board members during annual meetings to evaluate grant applications, discuss the merits of each proposal, and make informed decisions regarding grant awards. - Utilize negotiation skills to reach consensus on grant recipients and funding allocations, considering factors such as potential impact, project feasibility, and community benefit. - Demonstrate a commitment to promoting the arts and honoring Christine Mathna's legacy through thoughtful grant allocation and support for local artistic endeavors.

Customer Focus: Raised customer satisfaction rating by 10% within the first quarter as Supervisor, implementing soft skills training.Employee Engagement & Coaching: Provided regular growth-oriented feedback, surpassing learning goals, reducing employees on PIPs by 75%. Feedback & Conflict Resolution: Successfully re-motivated disengaged employees by navigating and addressing employee concerns, leading to multiple promotions.Cross-Functional Communication: Developed cross-department communication methodologies, improving interactions with QA and more efficient customer support, reducing turn-around on advanced technical topics from over 1 month to 1-3 days.Relationship Building & Negotiation: Trusted liason for internal conflict resolution. Served as a lead for de-escalation techniques while upholding company protocols while ensuring a satisfactory outcome.

- Provide customer service and technical assistance for the marketing and e-commerce product, Kartra- Consistently received high customer satisfaction ratings for my support- Graduated from product training early- Promoted to the role of Lead Agent, guiding the team when a supervisor could not be present and assisting management as needed- Consistently supported team members by engaging with group-testing and collaborative problem solving whenever possible

- Updated sensitive patient data with a high level of accuracy and attention to detail- Regularly received high ratings from patients on their experiences with me- Navigated stressed, upset, confused, and anxious patients successfully- Controlled checks on outdated records, out-of-network insurance cards, and record maintenence before anything could pose a problem to the patient

-Modified game pieces-Designed escape room plans-Created marketing materials-Enhanced team-building experiences-Managed and updated website-Performed administrative tasks

-Made food and smoothies to order-Trained new employees-Managed daily operations-Maintained sanitary work environment-Upheld health code standards

-Consistently in the top 3 appointment setters in the call center-Contacted potential customers-Generated leads into appointments for the sales team-Monitored and maintained office inventory-Received inbound inquiries-Mailed requested information to clients and potential customers

-Regularly the top performer on the team for leads generated-Canvassed neighborhoods for potential customers-Ensured the safety of Field Marketers-Planned and mapping canvassing routes-Acquired permits and necessary papers for each township-Reported progress of field marketers to the Director of Field Marketing

-Psychometric comparisons and analyses-Created syntax for SPSS-Analyzed the validity of data-Constructed online surveys-Compiled data summaries