Provide Support to Account ManagersProfiling of callersCoordinate inquiries and requests for Service visitsPrepares proposals and ContractsCreate reminders to Account Managers for follow-upsCoordinate the addition or removal of devicesCoordinate Installation of devicesArrange meetingsProspecting clientsResearch on verticalsSubmission of paperworks for InstallationsChecks unit allocationsSubmits approvall for pricing

Process contract signing of newly hiresCollate all standard employment requirementsExplains Standard Operating ProceduresCreates and implement policiesCoordinates directly to vendor/suppliersProcess termination, retrenchment, redundancy papers to the agenciesMake sure that all government permits are updated and compliantBe the first point of contact for all HR-related queriesAdminister HR-related documentation, such as contracts of employmentEnsure the relevant HR database is up to date, accurate and complies with legislationAssist in the recruitment processLiaise with recruitment agenciesSet up interviews and issue relevant correspondence

Oversees the planning, implementation, and tracking of a specific short-term project which has a beginning, an end and specified deliverables. Define the scope of the project in collaboration with senior managementCreate a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Execute the project according to the project planDevelop forms and records to document project activitiesSet up files to ensure that all project information is appropriately documented and securedMonitor the progress of the project and make adjustments as necessary to ensure the successful completion of the projectDetermine the resources (time, money, equipment, etc) required to complete the projectDevelop a schedule for project completion that effectively allocates the resources to the activities

Develops new business for the company Market ResearchCoordination between the headquarters and Philippine based clients Generate new leads and contacts Maintain good relationship with existing customers/clients Arrange business meetings with potential clients Promote company’s products and services

Roles: Responsible for providing administrative and secretarial support to the Talent Acquisition Head and Operations Manager by taking down Minutes of the Meeting, updating Management ReportOrders Supplies needed for Marketing collaterals, Job Fair events and maintains inventory of items for this purposeComposes routine correspondence and memos upon instruction of the Managing DirectorManage lease agreements with Building AdministratorEnsures that all facilities of the building are functioning wellProvide staff with basic knowledge on Operational drills such as Fire, Earthquake Drills in coordination with the Building AdministratorOversees and coordinates among employees on the use of the Reception Area, Training Rooms, Interview Rooms, Board Rooms and other rooms in the officeMaintains Security of confidential information such as documents of employees, applicants and candidatesPrepare monthly reports on the maintenance of the facilities in the officeSupervises Janitorial Staffs to ensure cleanliness in the officeSupervises the Messenger for all functionsOversees the Receptionist in ensuring her duties and responsibilities are carried out Ensures that the Receptionist accommodate the visitors, inquiries are answered and provides information on inquiries and requestsSchedules services for clients including pick-up and drop in at the airport, hotel reservations, transportation reservations, itinerary within Metro Manila and other professional requests including weekends and holidaysProvides Client Checklist prior to arrival to ensure all requests and pertinent information are coveredProvides client Survey every after clients visit made in the office

Roles: Responsible for providing administrative and secretarial support to the Vice PresidentReceives and distributes mail and correspondences of Vice President.Gathers data and compiles various reports for the Vice President.Receives, directs and relay telephone messages and fax messages to the Vice President.Maintains the general filing system and file all correspondence the Vice President.In-charge of the planning and preparation of meetings, conferences and conference telephone calls for the Vice President.Handles HR-related tasks for the company. Prepares Contracts of EmployeesSafe Keeper of Client Files Coordinates with clients on logistics such as hotel bookings, car service, airport assistance, and anything else related to client visits.Coordinates travel schedules, hotel bookings, accommodation, and transportation requirements of the Vice President.Coordinates with all Ikon offices and other offices on behalf of the Vice President.Communicates with clients for marketing purpose as instructed by the Vice President.Performs all other task assigned

Provides client support and technical issue resolution via phone.Configures of clients’ equipment to connect to the Internet via Cable modem using DHCP connection.Provides assistance in connecting Wireless computers.Configures software to connect to Internet application servers. Provides assistance on the use of web-based, company provided E-mail service.Configures E-mail software and communication devices using company provided E-mail accounts.Installs and configures company provided security program.Provides training to clients in the use of system and applications as related to Internet. Identifies, corrects and/or advises, on operational issues in client computer systems as needs arise.

Coordinating with the General Manager regarding developments within the operation Doing research/background check for an upcoming client Sends checklist/proposals and /or signed contracts Makes the necessary follow-up with prospect clients Prepares all the necessary tools, training materials and etc for newly hire Test the campaign before implementation Attends to all concerns in the absence of the General Manager Responsible for setting up call appointment/ call conference with the client

Respond to player’s inquiry regarding their game, deposit or withdrawal Detect any fraudulent activity on players account Determines if the player is eligible for free games or bonuses Forwards the inquiry to the appropriate department if necessary Calculates the amount of allowable withdrawal of the player

Roles: Presents CAPEX and OPEX to investors who wants to start a Call Center company (Specially Outbound) Presents campaigns on hand (SPD’s/Payout/Goals and QA) Build infrastructure of the company (partitions/computer hardware and software/internet/VoIP/dialer) until it is up and running Personally handles the training/setting parameter Soft launch of campaign ( Test calls)

Roles: Responsible for any technical problem within the infrastructure such as computers, programs and phone lines Monitors the daily, weekly and monthly statistics of the agents Verifies the correct calculation of the agent’s commissionOver all in-charge and decision maker for any site improvements/ changesProvides Weekly Report to the owner : sales/operations and facilitiesMonitors the technical infrastructureMaintains the cleanliness of the office Sykes Asia Inbound/Sales Agent

Assist customer with their needs within the store premises Helps to improve the visual presentation of the store Call frequent customers to invite them to come to the store to check the new arrival of styles Sell products to different companies in bulk orders (Provincial)