Conversational AI company as a managed SaaS solution, helping brands improve CX and reduce costs with intelligent virtual agents across multiple channels (voice, chatbot, SMS)• Develop low-code SaaS-based conversational AI platform• Launched company’s first multi-tenant products for automotive and healthcare scheduling• Determine product strategy and product execution as part of Senior Management Team

Digital bank powered by consumer-driven data finance• Designed and launched beta for SaaS-based marketplace for data trading (B2B web portal for businesses, and B2C mobile applications for Android and iOS)

• Product manager for a SaaS-based rights availability system for media & entertainment• Responsible for planning and delivering product roadmap in conjunction with other product managers• Develop features for rights availability and financial processing (including billing, revenue recognition, payment processing), royalties, and participations• Redesigned UX for rights management software through re-platform using APIs• Provided subject matter expertise to cross-functional teams in engineering, sales, implementation, client success, and support• Authored extensive training manuals for business owners and provide on-site training, resulting in high client satisfaction

• Implemented IP rights management solutions using agile methodology, aligning technological solutions with business goals for a multi-billion dollar domestic and international television content acquisition and distribution business across multiple media platforms• Tracked progress of project deliverables and product enhancements to manage project timeline, scope, resources, risks, and design gaps• Collaborated with product managers and developers to design new product features• Analyzed and documented requirements for title metadata and rights migration from multiple legacy systems into single SaaS-based solution for centralized rights management

• Develop growth strategies for smart home company to maximize profits, ensure cost effectiveness, and improve operational efficiency directly to CEO, leading to multiple offers from reputable investors• Provide on-going financial analysis and forecasts to monitor expenditures

• Identified opportunities to improve pipeline management in urban & rural California• Developed business plan & forecasts for water & wastewater pipe management• Built relationships with potential investors & partners to conduct trial testing

Internal• Led recruitment & brand promotion efforts in the southern California region, doubling thenumber of undergraduate & masters job applicants across 3 campusesMedia & Entertainment (International TV)• Defined & implemented IT strategy to streamline TV rights sales processes across multiplefragmented legacy systems in a multi-million dollar project• Authored country-specific design documents for new financial system, increasing reportaccuracy across 6 countriesMedia & Entertainment (Domestic TV)• Achieved 99% accuracy in on-going strategic analysis of mismatched financial data frommultiple legacy systems, saving client millions in potential lost revenue• Managed training program of 30+ international users with in high client satisfaction• Managed planning & execution for testing across 10+ work-sitesSmart Metering Infrastructure (SMI)• Designed & tested a SMI system for a regional utilities client in British Columbia, connecting2 million customers wirelessly