Learning Experience Designer
CurrentI specialize in designing eLearning and Instructor-Led Training (ILT) programs for DoorDash Customer Support, catering to Customers, Dashers, and Merchants. In addition to developing engaging training content, I provide expertise in design principles, offering insights and techniques to support my team in graphic design and illustration. Currently, I am focused on enhancing our training experiences by integrating AI-driven features and gamification elements, such as application simulations and live chat practice activities, to foster practical, interactive learning.