Julia Zimmermann Email & Phone Number

Santa Catarina, Brazil

Customer Experience Project management and execution- Project Management- Process mapping AS-IS TO-BE- Presales, scoping and pricing- CX Solutions design- Training and workshops- Advanced settings at Qualtrics platform

Brasil

Pre-sales technical solutions consultant-Best solution scoping design, accordingly to each customers needs -Business Discoveries-CX & EX technical and business consulting -Deals with enterprise and large companies from different business segments, as education, health, auto, telco, etc. -CX & EX evangelist -ROI for CX & EX -Business sales proposals and.

Consulting on digital solutions focused on Customer Experience -Implementation of CX programs with the Qualtrics platform -Design of CX strategies for large accounts -Mapping journeys -Design and implementation of satisfaction surveys -Design and implementation of closing loop processes - Analysis and processing of data from experience vs. operational data.

Florianópolis Area, Brazil

I've been challenged to structure an area of Customer Experience in one of the best Tech companies in the country.PersonasCustomer Journey Employee ExperienceCustomer Experience X User ExperienceCS and CX capacitationCustomer Centric Culture

Florianópolis

Contato direto com clientes B2BDeterminação de formulações químicas para melhor eficáciaVendas complexas (Inside Sales e reuniões presenciais com clientes)Sucesso do clienteTransformação de produtos simples em inovadoresUtilização de software de CRMGestão e liderança de equipe

Florianópolis

Presales - Team management and training;- B2B complex sales,- Lead prospecting, - Business and sales development, - Inside Sales, - Growth Hacking,- Implemented a SPIN Selling process Marketing - Team management and training;- Inbound and Outbound Marketing, - Digital Marketing,- Wordpress,- RD Station,- SEO,

Florianópolis Area, Brazil

Presales- B2B Complex Sales,- Lead prospecting,- Business and sales development,- Inside Sales,- Growth Hacking,- Implemented the SPIN Selling and Cold-Calling 2.0.

Joinville E Região, Brasil

- Compressors division;- Materials characterization;- Failure Analysis;- Analysis (metallography, hardness, tensile stress, chemical composition,...)

Florianópolis Area, Brazil

DLC films deposition via plasma & Materials development for self lubricating systems via powder metallurgy- Materials analysis (metallography, hardness, microhardness, tribology)- Processing (Powder mixing, pressing, sinterization)- Solid lubrication

Florianópolis

Pesquisa e desenvolvimento de materiais autolubrificantes via metalurgia do pó

França

Research and Development on pre-processing of glass for the automobile industry. - Diamond grinding wheels study- Grinding.- Materials research and characterization, - Analysis of the mechanical system - Study of parameters. - Application of project management tools.

Région De Freiburg, Allemagne

DLC coatings deposited via plasma, and study of its development over rough surfaces.Surface characterization via SEM, Contact profilometer, X-Ray Analysis, and Surface Energy via contact angle.

Région De Florianópolis, Brésil

Development of conceptual factories design for big companies, researching methods of product fabrication and developing a production line, as also estimating costs, outputs and inputs.

Master Of Business Administration - Mba, Liderança E Gestão Estratégica De Negócios

Bachelor Of Engineering (B.E.), Materials Engineering

Bachelor Of Engineering (B.E.), Materials Engineering

Life Coach

Coach de vida Professional Coach of Life Coaching, recognized by: - European Mentoring and Coaching Council, EMCC - International.