Juli Johnson Email & Phone Number

Verona, Wisconsin, United States

Madison Wisconsin

Perform a variety of duties associated with managing a positive customer relationship for after sales activities. Responsible for all assigned customers’ service and support needs. Coordinate and schedule on-site preventative and corrective maintenance service visits with customers and field service staff. Initiate and maintain proactive customer communications, including acceptance and status of services to be performed. Schedule a variety of on-site service activities, including both preventative and corrective tasks, for an assigned territoryManage emergency calls during normal business hoursCreate field service orders, update database, and maintain service scheduling calendarInitiate parts and test equipment orders, based on customer or engineer needsInitiate creative solutions to meet customer needsMatch field engineer capabilities to the requirements of the jobManage a changing workload and foresee scheduling difficulties in advanceCommunicate with customers in a precise and professional manner via phone, email, and in personEscalate support issues/requests to appropriate individual(s)/team(s) based on current guidelines and procedures.Provide continuous improvement ideas and support initiatives through implementation.Complete other support and sales related duties as required.

Madison Wisconsin

Perform a variety of duties associated with managing a positive customer relationship for after sales activities. Responsible for all assigned customers’ service and support needs. Coordinate and schedule on-site preventative and corrective maintenance service visits with customers and field service staff. Initiate and maintain proactive customer communications, including acceptance and status of services to be performed. Schedule a variety of on-site service activities, including both preventative and corrective tasks, for an assigned territoryManage emergency calls during normal business hoursCreate field service orders, update database, and maintain service scheduling calendarInitiate parts and test equipment orders, based on customer or engineer needsInitiate creative solutions to meet customer needsMatch field engineer capabilities to the requirements of the jobManage a changing workload and foresee scheduling difficulties in advanceCommunicate with customers in a precise and professional manner via phone, email, and in personEscalate support issues/requests to appropriate individual(s)/team(s) based on current guidelines and procedures.Provide continuous improvement ideas and support initiatives through implementation.Complete other support and sales related duties as required.

Verona, Wisconsin

Processing of Field Service ReportsEditing resolution notesUpdating unit configurations in ERP systemUtilizing battery analysis software to provide customers with an accurate reading on the health of their UPS system and its batteries.

Verona, Wisconsin

Release battery orders to the warehouse.Create Bills of Lading for freight shipments.Work with customers and freight forwarders to arrange for pickup / recycling of used batteries.Cycle counting of 125+ parts per day.

Receive and put away incoming parts / pack and ship out electrical parts to customers and Field Service personnel.

In charge of shipping / receiving / purchasing and inventory management for very active Field Service Department with offices and warehouses around the world.Shipped parts globally for regularly scheduled maintenance, warranty replacements, sales orders and emergency repair service visits.Coordinated with customers to arrange for return of failed parts for repair.In charge of purchasing parts to maintain sufficient inventory to repair all systems in the field and all failed parts returned to the shop.Received and put away incoming shipments and RMAs.Responsible for tracking and cycle counting several million dollars of inventory stored in multiple locations in Oracle.Performed multiple Oracle transactions to manage inventory (WIP jobs, subinventory transfers, pull down ECOs from the master org and ship confirming sales orders).

A multi-channel retailer of dolls, books, clothing and other products for girls.; Worked as integral part of mailroom team to receive, sort, deliver and ship mail and packages to meet the needs of hundreds of employeesSorted and delivered incoming mail each day; used automated postage meter to send out hundreds of letters and packages daily.Performed several routes to post office, bank and off-site computer storage on regular basis.Located missing and mis-delivered packages.Identified status of packages and items that were not addressed to a particular person.Inventoried and organized surplus office supplies.Operated forklift to deliver shipments and equipment to desired locations.

Performed as part of small cross-functional team that released, pulled and shipped hundreds of orders daily with maximum timeliness and accuracy. Cross-trained in assembling small medical devices and ultrasound kits.Devised spreadsheet to track international shipments waiting for invoices.Maintained inventory through diligent attention to detail.Assisted in realignment of inventory to separate fast and slow moving parts (Resulted from Kaizen event.)Initiated efforts to stock inventory more efficiently and keep parts with similar part numbers away from each other.Dealt with getting all backorders shipped, along with regular orders, while severely understaffed, due to quality issues and factory relocation.

Moved into office position to assist with new task involving scanning legal documents into computer and converting into CD format.

In charge of workflow, hiring, reviews and trouble shooting for staff of 8-20+ employees, while maintaining current workload of case making.Case maker 1991 – 2006Functioned as integral part of assembly line, assembling materials to form covers for books. Often assisted in other areas of bindery to assure deadlines were met. Manufactured numerous special items such as boxes, portfolios, and post-binders, often using special materials supplied by customers. Frequently called into office to consult with customers with specific requests.Created books that were used in Hollywood movie.Assembled team to assist with manufacturing edition of massive (2'x3') drop-spine boxes.Devised methods to make custom boxes for artists, including a metallic box and boxes made of Plexi-glass.Created many templates and jigs to assist in production, allowing business to accept many challenging jobs.

Mfa, Graphics

M.F.A, Graphics

B.S, Art