Julie-Ann Mccool Email & Phone Number

Petersfield, United Kingdom

Petersfield, United Kingdom

Johannesburg Area, South Africa

Scrum Master for DebiCheck covering an Industry wide project to address authenticated mandates by payers which will replace the existing early debit orders systems (NAEDO and EDO).• Managing the DebiCheck team of around 24 members - Architects, Analysts, Developers and testers (on and offshore).• Liaise with Personal Business Banking to ensure programme alignment across the bank.• Co-ordinate Daily stand-ups, Iteration Planning, Retrospectives and Demos.• PI (Programme Increment) planning across CIB IT as well as Personal Business Banking division• Attending Scrum of Scrums and co-ordinating the Risks and Issues across the teams (Corporate Investment Banking and Personal Business Banking)• Managing internal and industry testing as well as implementation of mandate creation. • Implementation co-ordinator for Mandates and Collections.• Liaise with team members, vendors, and business regarding the programme’s progress • Liaise with the Product Owner regarding change in priority and alignment with Payments Association of South African (PASA) and the South African Reserve Bank (SARB).• Overseeing compliance and governance tracking within the team • Knowledge sharing of processes and best practices to support the team• Compiling weekly and monthly programme feedback to executives• Effective stakeholder engagement and relationship building with Vendors, IT Architecture, Design, Development ,Testing, Governance, Finance and Business at all levels of the organisation including Executive level

Johannesburg Area, South Africa

Program Administrator for DebiCheck covering an Industry wide project to address authenticated mandates by payers which will replace the existing early debit orders systems (NAEDO and EDO).• Booking of meetings, venues and attendee tracking • Minute taking and distribution • Liaise with team members, vendors, and business regarding all aspects of the programme• Monitoring the progress the programme• Preparing monthly financial and management reports• Planning, consolidation and tracking of budget• Assisting with compliance and governance tracking within the team • Knowledge sharing of processes and best practices to support the team• Maintenance of project documentation including plans and reports• Updating and coordinating weekly programme feedback• Adhoc PA duties for the Programme manager• Project Management Duties• Updating RAID (Risks, Assumptions, Issues and Dependencies) reports, schedules and financial reports• Running the daily stand-up sessions with the internal team• Managing the co-ordination of the different testing teams across the bank

Johannesburg Area, South Africa

Program Administrator for a program of projects covering the migration of all technologies and Applications of the Call Centres within Standard Bank and their disparate Telephony Platforms onto a single Avaya Aura platform includingo New phones and reporting toolso Upgraded NICE recording platformo ACD and IVR call flows and integration to back end systemso Outbound diallero MIS associated with the Call Centre platformo New workforce management tool (NICE IEX)o Environment for the Telephony platform• Booking of meetings, venues and attendee tracking • Minute taking and distribution • Liaise with team members, vendors, and business regarding all aspects of the programme• Monitoring the progress all projects• Preparing monthly financial and management reports• Planning, consolidation and tracking of budgets for the Programme• Assisting with compliance and governance tracking within the team and across all projects• Knowledge sharing of processes and best practices to support the team• Processing vendor invoices• Maintenance of project documentation including plans and reports• Assisting with project creation and closure• Loading of telephony requests and new software/hardware requests on platforms such as Remedy and Team track• Updating and coordinating weekly project feedback• Adhoc PA duties for the Portfolio and Programme manager• Ordering and maintaining office stationery• Assisting with knowledge sharing and training across all Call Centres in preparation for implementation roll out• Full co-ordination of implementation activities for each Call Centre roll out• Effective stakeholder engagement and relationship building with Vendors, IT Architecture, Design, Development ,Testing, Governance, Finance and Business at all levels of the organisation including Executive level

Johannesburg Area, South Africa

Project Administrator for projects covering the migration of all the Call Centres within Standard Bank and their disparate Telephony Platforms onto a single Avaya Aura platform including New phones and reporting tools Upgraded NICE recording platform ACD and IVR call flows and integration to back end systems• Booking of meetings, venues and attendees • Minute taking and distribution • Co-ordinating with team members/vendors/business for updates regarding action items and work in progress for the project• Monitoring the progress of the project• Preparing monthly Financial and Management reports• Planning Budgets • Assisting with compliance and governance procedures• Maintenance of project documentation, plans and reports• Project registration, governance and closure• Implementation Support including:o Compiling pre-implementation check lists and customer detailso Creating detailed floor plans and desk allocations for implementationso Creation of support plans and rosters and coordination thereof• Updating weekly project feedback and reporting• Updating of Project Management Tools on a weekly basis• Management of Risk and Issue databases and updates • Effective stakeholder engagement and relationship building with IT Architecture, Design, Development ,Testing, Governance and Business

Madikwe Game Reserve

• Managing & running of the entire Johannesburg Office • Reconciling of customer payments received• Generating Tax Invoices• Debit collection and processing of payments• Receiving of enquiries and bookings via email, fax and telephone• Creating and reconciling of customer beverage bills• Reconciling of customer entrance fees and PDI levies• Customer liaison before, during and after booking• Booking of transfers for customers• Updating system with customer details• Creating a detailed booking list of daily, weekly and monthly bookings• Ordering and maintaining of office stationary• Basic upkeep and backup of office computers• Basic maintenance of website

Johannesburg Area, South Africa

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Front Office SupervisorAccounts AssistantDuty Manager

Education record

Education record