Julie May

Julie May Email and Phone Number

Hospitality Consultant @ JM Hospitality
Cardiff, GB
Julie May's Location
Greater Cardiff Area, United Kingdom
Julie May's Contact Details

Julie May work email

Julie May personal email

n/a
About Julie May

For over 44 years, I’ve built a distinguished career in the hospitality and entertainment sectors. I possess a proven track record driving continuous operational improvement, profit growth, and cost savings. Through data-driven analytics and a committed, comprehensive approach to project management, my goal is to identify all bottlenecks and roadblocks by assessing everything from cooking times and weight reviews to productive kitchen layouts and efficient ordering systems. Saving the slightest second has yielded thousands of hours and hundreds of thousands of pounds in savings.Standardisation and efficiency in front-of-house and back-of-house operations play a significant role in my success. However, my leadership style, coaching skills, and motivational techniques build solid and collaborative teams while ensuring an environment based on communication and teamwork. I am a proven thorough leader with a drive for analysing individual operations and overseeing strategic project management initiatives proven to reduce labour costs and eliminate time-wasting tasks.

Julie May's Current Company Details
JM Hospitality

Jm Hospitality

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Hospitality Consultant
Cardiff, GB
Website:
jmhospitality.net
Employees:
25
Julie May Work Experience Details
  • Jm Hospitality
    Hospitality Consultant
    Jm Hospitality
    Cardiff, Gb
    View
  • Jm Hospitality Solutions
    Project Management Consultant
    Jm Hospitality Solutions Feb 2013 - Present
    Cardiff, United Kingdom
    Details•Led high-profile business and operations improvement initiatives, specialising in capacity management, labour efficiencies, operational processes•Project managed a new bookings centre to oversee centrally across a large brand•Established rules and labour efficiencies, including the roll-out of a time & motion study to improve kitchen set-ups•Created best practises and sourced equipment efficiencies for pubs to improve performance•Reviewed daily operational practises, complexity in the delivery of food & drink, and steps within the guest journey cycle •Improved overall net promoter score and guest satisfaction by reviewing processes and procedures•Carried out food safety audits and zonal till rollout out with ongoing support•Created and specified a prep & par system
  • Greene King
    Business/Operations Improvement Manager
    Greene King Mar 2015 - Jan 2017
    Burton On Trent
    • Developed and implemented high profile business and operations improvement initiatives • Completed a range of IT-driven systems projects.• Formulated and rolled out more effective labour and stock systems• Introduced food development initiatives, including working on the line for new dishes• Zonal App launch
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  • Greene King
    Project Manager Operations
    Greene King Jul 2013 - Jan 2015
    Burton On Trent
    . Formulating and leading high-profile projects across the Company in terms of operational efficiencies and guest experiences.. Key Project Achievements:. Delivered a range of IT driven projects . Implemented a deterministic approach to food delivery and production. Designed kitchen layouts to improve overall ergonomics and speed. Developed operational efficiencies in terms of service cycles and operating formats. Created system delivery that aided NPS scores and mystery guests
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  • Gala Coral Group
    Regional Manager
    Gala Coral Group Mar 2013 - Jul 2013
    South West
    •Oversaw day-to-day management of 13 core clubs•Developed a high-performing team delivering high bingo fan index results•Built a team of General Managers to become hospitality leaders and bingo managers Participated in launching a new initiative in 3 targeted clubs
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  • Gala Coral Group
    Regional Manager - Genesis
    Gala Coral Group Jun 2012 - Feb 2013
    Nationwide
    •Opened 2 concept Genesis clubs and oversaw teams of bingo managers to ensure exceptional brand standards and execution•Collaborated with the head office to deliver the new concept brand •Implemented labour-saving efficiencies •Developed, coached, and assisted with a new brand manual for the Genesis concept brand
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  • Mitchells & Butlers Plc
    Work Study Manager Lead
    Mitchells & Butlers Plc Jan 2008 - Jun 2012
    Cardiff, United Kingdom
    •Delivered productivity gains, consistent service, and improved net promoter score•Managed and motivated a team of 5 to deliver front-of-house and back-of-house service cycle efficiencies and improve productivity and profitability•Consulted and presented service cycles and efficiency trials and evaluated financial outputs •Managed high-profile projects and variable costs within service cycle systems •Facilitated the growth in number of drinks (NOD’s) and number of meals (NOM’s) through observations, operational expertise, and hands-on experience•Served as key stakeholder and guardian of labour deployment across all brands
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  • Mitchells & Butlers Plc
    Food Service Cycle Development Manager
    Mitchells & Butlers Plc Jan 2004 - Jan 2008
    •Developed strategic packages to improve overall food delivery with 2 direct reports•Assisted in menu development and training•Managed day to day contact with chefs for productivity gains across all menus•Implemented a prep and par system and food stock system•Created 2 keys packages improving company performance•Re-designed cookbooks and portion controls aids •Completed kitchen design to assess limits of kitchen equipment based on volume •Designed and rolled out improvements across the back of house line production
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  • Mitchells & Butlers Plc
    Senior Food Training Manager
    Mitchells & Butlers Plc Jun 2003 - Jan 2004
    Birmingham, United Kingdom
    •Trained Retail Business Managers in Food Safety, Health & Safety, and Due Diligence, food stocks, specifications, and delivered ongoing implementation support packs•Improved food safety scores and reduced the overall GAP performance to increase profit margins•Created and standardised tools to deliver consistency in fork-to-plate•Developed a new cookbook and style with the Food Development team to improve standardisation, line efficiencies, and food delivery
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  • Mitchells & Butlers Plc
    Retail Business Manager
    Mitchells & Butlers Plc Feb 1993 - Jan 2003
    Nationwide
    •Managed key brands while consistently delivering profits and ROI•Involved in a new brand concept launch team•Inspired and performance managed teams of licensed managers•Coached and trained new managers in all aspects of finance•Collaborated with the development team on new menus•Recognised as one of the Top-Performing Retail Business Manager and one of the Top Retail Business Managers for highest standards of staff training and delivery of KPI’s•Delivered 100% food hygiene, premises, and health & safety scores•Attended Disney Institute and subsequently delivered best practices•Managed various districts to positive Managerial profit from negative
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  • Mitchells & Butlers Plc
    Implementation Team Leader
    Mitchells & Butlers Plc Jul 1990 - Feb 1993
    Nationwide
    •Prepared a 16-week schematic to deliver the go-live for 3 pubs per week on the Bass Retail System (EPOS system) and managed the roll-out •Covered an area of 322 pubs with a team of 5•Recognised as the most efficient and professional delivery team across the company
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  • Mitchells & Butlers Plc
    Business System Analyst
    Mitchells & Butlers Plc Aug 1988 - Jul 1990
    Cardiff, United Kingdom
    •Evaluated and tested several EPOS systems, including financial impacts•Led the operational formatting of the trial system for front-of-house, back-of-house, and stock control
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Julie May Skills

Hospitality Retail Management Team Building Customer Satisfaction Operations Management Profit Restaurants Food Service Menu Development Change Management Food And Beverage Strategy Budgets Coaching Customer Service Food Safety Advanced Food And Hygiene Trained Certificate In Management Haccp Intermediate Group Training Ncplh Time Management Mentoring Brand Management Business Development Leadership Business Process Food Training Recruiting Hospitality Industry Catering Restaurant Management Budgeting

Julie May Education Details

  • Rumney College
    Rumney College
    Nvq Level 4
  • Lady Mary High School Cardiff
    Lady Mary High School Cardiff

Frequently Asked Questions about Julie May

What company does Julie May work for?

Julie May works for Jm Hospitality

What is Julie May's role at the current company?

Julie May's current role is Hospitality Consultant.

What is Julie May's email address?

Julie May's email address is ju****@****plc.com

What schools did Julie May attend?

Julie May attended Rumney College, Lady Mary High School Cardiff.

What are some of Julie May's interests?

Julie May has interest in League Badminton.

What skills is Julie May known for?

Julie May has skills like Hospitality, Retail, Management, Team Building, Customer Satisfaction, Operations Management, Profit, Restaurants, Food Service, Menu Development, Change Management, Food And Beverage.

Who are Julie May's colleagues?

Julie May's colleagues are Bob Carter, Zachary Mehner, Josphine Waitherero.

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