- Support the successful operation of LRQA’s global client facing digital capabilities by ensuring small change enhancements are delivered in partnerships with the product owners/ business partners- Translate requirements received into user stories following Behavior Driven Development (BDD) process- Provide the Client Capability Owner reports on performance against delivery tasks- Working as scrum master on daily project calls, reviewing capacity, burn down charts, sprint planning, and supporting with blockers where applicable (promote agile practices and support the team in DevOps)

- Meet targeted content and accreditation deadlines by successfully releasing enhanced templates and guidance material.- Implement and promote dedicated role dashboards to bring all internal content into one place to improve workflow and encourage automation.- Support Product Owners, Business Partners, and other stakeholders to translate the requirements effectively within DevOps to promote agile practices taking into consideration team velocity and release plans.- Track the performance of digital SharePoint pages to monitor user engagement and provide usage reports to senior management (increase by 60% since Jan 21).- Work as scrum master on daily project calls, reviewing capacity, burn down charts, sprint planning, and supporting with blockers where applicable.- Create and refresh documentation used on the digital SharePoint platform to ensure the information is always current and dependable.

- Managing the maintenance of existing/new global certificate templates and language translations in the system to ensure various products/schemes meet the defined product/accreditation requirements - Liaising with business stakeholders and System manager to ensure new templates/translations are correctly defined to meet product/business requirements and to deliver the benefits with delivery targets to improve certificate turnaround time- Engaging with business stakeholders to seek improvements and efficiencies in the current certification process to ensure consistency and business purpose.- Providing effective training and support to global users while ensuring certification training documentation is kept up to date- Working with the Product Life cycle Manager to ensure that certificate data within Product Data Hub is set-up and managed correctly to ensure a high level of accuracy on the final product.Prioritising all key certification requirements with the System Manager and IS development team- Globally communicating all relevant certificate issues on areas (testing, changes, improvement recommendations)

- Development and delivery of a new process to ensure all internal communications are effective and relevant to the different audiences. Read rates and team site usage increased. - Distribution and creation of system release communications and release content to ensure maximum impact.- Creation of new communication and release templates and updating the Connect team site/yammer to improve user interaction and team engagement.- Supported the creation and maintenance of Assessor training content. - Supported the introduction of system-specific business broadcasts, deputising for the Internal Communications Manager.

- Management of a global system content for LR’s Energy business by ensuring documentation is compliant, relevant and up to date.- Tracking of all system content to enable effective workflow, spot consolidation opportunities and that all content is within valid review date. - Coordinating with business and stakeholders to communicate and align the development of new services/products allowing global users to access relevant technical produces to ensure compliance to regulatory requirements.- Maintaining & updating of the digital system platform content and documentation and supporting existing/new staff of systems process in relation to updating content.

- Coordination of release schedule of system updates between key stakeholders to adhere to deadlines and legal requirements. - Design of external system promotional material for global users to distribute to clients to facilitate business development and sales.- Implementation of interlinked audit processes to improve content accuracy improving on-time project delivery and risk/issue management, eventually achieving 98% on-time delivery of system updates.

Software management of editing, interlinking and archiving digital content to ensure global marine requirements are met while providing customer service and support to system end-users.