Julie Murray Email & Phone Number

Greater Salt Lake City Area

Greater Salt Lake City Area

Salt Lake City, Utah

LISTEN CLEAR, Salt Lake City, UT. Jan – June 2017Recruiting/HR Coordinator/Office ManagerOrganized new call center start up with Recruiting, HR and Office Administration. Created training PowerPoints and policies for Employee Handbook. Established contacts with local recruiting events. Liaison between headquarters, employees and local leadership team to create a positive culture within the company.Key Accomplishments:• Engaged with employees within the workforce to… Show more LISTEN CLEAR, Salt Lake City, UT. Jan – June 2017Recruiting/HR Coordinator/Office ManagerOrganized new call center start up with Recruiting, HR and Office Administration. Created training PowerPoints and policies for Employee Handbook. Established contacts with local recruiting events. Liaison between headquarters, employees and local leadership team to create a positive culture within the company.Key Accomplishments:• Engaged with employees within the workforce to anticipate reactions and impact of business decisions.• Mediated and counseled employees to improve working relationships among all levels of employees.• Created, organized and maintained employee files, records and documentation of all employees.• Point of contact with building manager, vendors, cleaning & maintenance crew. Managed office security program for employees and key cards.• Collaborated with management to understand hiring needs.• Review resumes using the Luceo system, perform initial phone screen with candidates; set up Hirevue and in-person interviews. Generated offer letters, Submitted background checks.• Completed new hire on-boarding process with I9’s, tax forms, direct deposit and benefits. Show less

Clearfield, Utah

Manager, Call ReceivingManaged Call Receive Supervisors and team members who answered inbound emergency roadside assistance calls. Provided leadership, coaching and guidance to team members to achieve company objective and customer service goals. Responsible for quality control of the customer experience by our team members. Key Accomplishments:• One of five team members responsible for the creation and opening of the new call center which included creating an Employee Handbook… Show more Manager, Call ReceivingManaged Call Receive Supervisors and team members who answered inbound emergency roadside assistance calls. Provided leadership, coaching and guidance to team members to achieve company objective and customer service goals. Responsible for quality control of the customer experience by our team members. Key Accomplishments:• One of five team members responsible for the creation and opening of the new call center which included creating an Employee Handbook, Attendance Policy, setting Operational goals and Policy & Procedures.• Responsible for filing 25 Supervisor and over 500 team member positions. • Managed 15-20 supervisors and up to 300 team members by coaching, training and goal setting to improve their daily team performance, company/personal goals and develop their leadership skills to further their career within the company. • Successfully created and implemented a Leadership Development program for Supervisors to enhance their training, coaching and leadership skills and prepare them for internal promotions.• Created an incentive program for team members in order to improve their performance while giving them the motivation to succeed.• Implemented a work at home program, creating procedures for Supervisors and team members. Show less

Salt Lake City. Utah

UNITED AIRLINES/CONTINENTAL AIRLINES, Salt Lake City, UT, 1992-2014Training/Quality Manager (2011-2014)Managed 25 trainers including coaching/developing, scheduling and train the trainer sessions. Maintained and manage monthly training budget. Administered leadership development programs to employees to further their career within the company. Responsible for all domestic and international travel including booking flights, hotel and per diems payments.Key… Show more UNITED AIRLINES/CONTINENTAL AIRLINES, Salt Lake City, UT, 1992-2014Training/Quality Manager (2011-2014)Managed 25 trainers including coaching/developing, scheduling and train the trainer sessions. Maintained and manage monthly training budget. Administered leadership development programs to employees to further their career within the company. Responsible for all domestic and international travel including booking flights, hotel and per diems payments.Key Accomplishments:• Successfully managed 25 trainers throughout the United system.• Executed training initiatives for over 900 employees, providing coaching and on the job development to promote effectiveness and quality customer service.• Created training modules for all reservation sales agents throughout the system.• Maintained quality assurance products, communicating with employees to analyze problems, and provide business solutions to clientele.• Effectively trained supervisors regarding the company policies and procedures in overseeing employees within specific departments. Show less

Salt Lake City. Utah

Created the first Presidential Platinum Elite Club and managed staff within the department to provide quality service to the top 1% of elite clients, effectively promoting company policies and procedures to ensure customer satisfaction.Key Accomplishments:• Organized staffing requirements to provide continuous customer service to Presidential Platinum Elite members.• Served as the liaison between the onsite location and headquarters to maintain objectives in servicing customers.