Julie Wright Email & Phone Number

Warrington, United Kingdom

Working in an expanding Customer Care Centre for a nationwide, next day courier service.Brief overview of responsibilities:Operating as part of a team of dealing with City-Link account holding customers and 3rd Party accounts for customers sending one off consignments.Dealing with inbound query calls and emails relating to all types of collection and delivery issues.Liaising with Depot Operation Control teams to deliver the best possible service within the agreed service levels and procedures.Using an in house system that allows me to track and message the drivers with any Changes requested by the Sender or the Consignee.Updating the in house call logging system accurately with all actions and resolutionsso that any of my colleagues in any of the Customer Care Centers or Depots can continue the query.

Working in an expanding Customer Care Centre for a nationwide, next day courier service.Brief overview of responsibilities:Operating as part of a team of dealing with City-Link account holding customers and 3rd Party accounts for customers sending one off consignments.Dealing with inbound query calls and emails relating to all types of collection and delivery issues.Liaising with Depot Operation Control teams to deliver the best possible service within the agreed service levels and procedures.Using an in house system that allows me to track and message the drivers with any Changes requested by the Sender or the Consignee.Updating the in house call logging system accurately with all actions and resolutionsso that any of my colleagues in any of the Customer Care Centers or Depots can continue the query.

Warrington, Cheshire

I have been working in the City Link Customer Care team in Warrington looking after account holders queries regarding collections and deliveries. Locating missing packages that have been stuck in the network. Complaint handling and general office admin.

Working on a contract for Sky as a Customer Service and Retention Sales advisor.Brief overview of responsibilities:Operating as part of a team of 12, responsible for dealing with all types of incoming customer calls.Delivering Customer Service to a pre-defined level of qualityNegotiating with customers in order to resolve complaints effectively and with company standards.Resolving queries regarding bills, payment options and general Sky service.Adding/removing Sky products from customer accounts as requested.Changing Digital Television subscriptions from customer accounts as requested.Advising the features and benefits of Sky products and services and upselling as required.DHL/Hewlett Packard Contract

I was one of the initial members of a new team set up by HP 11 years ago and have received a number of recognition awards during my time within the Loanfile Team.Brief overview of responsibilities: Ordering parts from stock holding warehouses and shipping them to site using appropriate delivery optionLiaising with HP Field Engineers/Partners for the return of parts loaned to fault calls.Liaising with customers and taking ownership of investigations of missing parts as required to ensure minimum revenue loss to HP.Ensuring faulty parts are returned within set time scales for repair/replenishment.Confirming Media Retention contracts are valid and passing details to the relevant UK stock rooms.Organizing loan extensions with HP District Managers for parts that are required for longer than the standard time allowed, ensuring a valid business plan is provided.Updating the in house UK Loan File Management Tool with all the above information for each loan using correct status codes.Participating in on the job training and development of others when required.

Working on the TXU Energy contract in a Customer Support/Call Centre with around 300 staff focused on the smooth transfer from one Utility Company to another.Brief overview of responsibilities:Delivering Customer Service to a pre-defined level of quality.Resolving telephone and / or written queries to standard procedures within agreed performance targets.Exercising judgement to escalate queries and issues as and when appropriate.Processing paperwork, data and customer records accurately and within deadlines. Participating in on the job training and development of others when required.Working effectively as part of a team and also under my own initiative.

Operating as part of a team of 12, responsible for dealing with all types of incoming customer calls.Accessing the customer database and processing orders effectively (dealing with 4-6 screens per customer).Negotiating with customers in order to resolve complaints effectively and with company standards.Contributing to team meetings, focusing on reviewing progress and best practices.Liaising with Team Leaders and other departments in order to provide responsive customer service.Actioning all written mail order requests, contacting customers and keying accurate information into a database.Carrying out general office administration as required.

Part of a team of 12 responsible for Customer Service and the promotion and sale of new service packages / discounts when/as appropriate.Resolving queries regarding bills, payment options and general B.T. service.Clarifying the set up of new residential telephone lines.Successfully transferring customers with technical problems or issues to the relevant department for resolution.Inputting data into the computerised information system.; I began my career in the garment manufacture ring trade as a Quality Controller. I was responsible for the quality and finish of garments before they were shipped out to customers. We fulfilled orders for large clients such as Marks and Spencer and Next.