Julie Broderick Email & Phone Number

Southern California

United States

Served as area director of FBO (fixed base operations) for up to 13 U.S. locations (EFD, FAT, HOU, IAH, IFP, LAS, OAK, PSP, SAN, SBA, SFO, SJC and TRM). Provided support and guidance to each location general manager to achieve safety, service, financial, and social responsibility goals as defined each year by executive team. Ensured each FBO location maintained or exceeds requirements within respective airport master lease, including capital improvements to facilities and equipment, planned for fair market rate adjustments to land and facilities rent expense, and preparations for lease term extensions or renewals. Researched each airport location for minimum standards to ensure compliance with standards for required services, facilities, lines of business, and all types of uses.• Developed and maintained relationships with airport management to support long-term goals set by city or county.• Ensured locations compliant with all governing agency regulations, such as airport rules and regulations, environmental regulations, TSA security, and U.S. Customs, if applicable. • Monitored business intelligence tools and data to guide continuous improvements for tenant sublease compliance, accident and injury resolution, customer service excellence and perceived value, and revenue margins. • Mentored and identified training needs for each location to achieve highest quality service and safety goals.• Identified future talent for development, retention, and growth in organization.• Traveled and hosted customer service training to ensure consistent service delivery at locations.

Santa Ana, Orange County, California

Oversaw daily operations of business and general aircraft activity to ensure highest degree of safety to team members, and company and customer assets, as well as ensure service excellence with client customization. Maintained responsibility for two separate master lease agreements with County of Orange to operate FBO and corporate hangar complex with land leases comprising 15 acres with facilities of over 150,000 square feet, including executive terminal, tenant office space, aircraft hangar space, aircraft and motor gas fuel facility, and ground equipment maintenance shop. • Grew business annual net operating profits from $300,000 in 1997 to $4 million in 2016.• Managed over 80 subtenant office and/or hangar leases.• Oversaw fuel inventories and sales .• Grew and maintained fuel market share at airport to 60%.• Developed and grew commercial fueling services from scratch to providing all commercial air carriers with fueling services at KSNA with air carriers including American Airlines, Continental Airlines, United Airlines, Alaska Airlines, UPS, and FedEx.• Provided oversight of cabin service cleaning for United Airlines and Continental Airlines with dedicated staffing of over 22 FTEs, and provided ground and cargo handling for UPS with dedicated part-time staff of approximately 25 team members.