Stephen Arnold Email & Phone Number

Carlsbad, Ca

Additional responsibilities for the lead position included coordinating and prioritizing ramp operations for the current shift and planning for next day operations. Ensured all tasks were completed safely and efficiently. Supervised line techs as a team, and typically oversaw three to six line techs on a shift. Became the point of contact for all customer inquiries, pilots, mechanics and vendors. In the absence of a supervisor on staff, became acting supervisor.

Carlsbad, Ca

Ensured the team operated safely and efficiently while providing outstanding customer service as priority. Signed off on training of line service technicians for fueling, towing, marshalling, ground equipment, and all other ramp operations and procedures. Ordered jet fuel and 100LL, and ensured fuel quality by preforming daily and monthly checks. Encouraged the team to learn our customers expectations to ensure flawless arrivals and departures. Worked closely with department managers and department staff with their needs. Worked closely with the Line Service Manager, sign off on time-off requests and help create line service schedules. Ensured daily and monthly inventory reports are completed and submitted in a timely manner. Still remained the go-to on the shift for customers, crew, mechanics, airport ops and fire, aircraft owners, and vendors.

Carlsbad, Ca

Provided excellent customer service to passengers, crew, vendors and fellow colleagues. Tasked with aircraft ground handling services including fueling and line services, ground transportation, parking, catering, aircraft movements on ramp and in hangar. Operated within the parameters of safe and secure practices at all times according to company policies and procedures.

Escondido, Ca

Customer service was priority while transporting guests to their rooms and around the grounds. Responsible to washing the golf carts and answering phones for booking tee times. Responsible for opening and closing the golf course. Issued golf carts to customers, and preformed daily inventorying. Used radio communications to coordinate with colleagues.