Julie Castillo Email and Phone Number

- Educate local and national end-use customers and project developers on commercial renewable energy incentive programs, maximizing program adoption and participant satisfaction. Provide guidance and resources to address all aspects of net zero energy use and cost savings applicable to individual customers. - Administer Connecticut’s renewable energy incentive programs. Run competitive procurements to award contracts for 150MW of renewable energy incentives each year. Manage customer enrollment, contract administration, customer-facing websites and documents. - Improve program functionality through development and implementation of policies and workflows. Support recurring and ad-hoc regulatory data requests and compliance filings. Help guide the renewable energy transition toward a sustainable, equitable, and affordable energy future.

- Comprehensive operations management of 1M sq ft Cigna Global Headquarters campus. Oversee all building and property maintenance, energy management, emergency procedures, environmental health & safety requirements.- Directly manage $13M annual operating budget; forecasting; sourcing; procurement; variance reports; accruals.- Develop and implement energy conservation measures, such as correction to Building Automation schedules resulting in decrease of 133,321 kWh per year at no cost to client. Collaborate with food services on recycling and composting initiatives. - Systematically improve contract scopes; implement performance management plans with measured positive results.- Aggressively pursue solutions to long-standing, complex operations and maintenance issues, resulting in cost avoidance and decreased risk to the business.- Collaborate with project management to develop and execute capital projects, ensure turnover procedures are followed, and update records and management systems accordingly. Emphasize sustainability in all phases. - Actively foster strong relationships with extensive group of internal and external stakeholders, from executive leadership to more than 50 key service providers. - Create and document standard operating procedures to improve efficiency and consistency. Develop skill sets of 3 direct reports. - Utilize data analytics to continuously improve upon client service delivery. Track and report on multiple KPIs and SLAs including operations reports, asset condition assessments, performance scorecards, and financial management.

- Manage all Energy Reporting initiatives, both internal and external. Maintain Cigna’s leadership position in sustainability in the industry. Ensure appropriate sustainability standards applied throughout the portfolio.- Manage Cigna’s annual Carbon Disclosure Project reporting to maximize the score and maintain a leadership position. Collect and analyze portfolio-wide utility data for greenhouse gas emissions inventory.- Collaborate with the Corporate Responsibility team on annual Sustainability Report development.- Develop standard operating procedures for maintenance of critical equipment assets. Perform life cycle analysis.* This position was eliminated and I transitioned to Facility Manager at the same client account.

Leased Office Portfolio Management- Facility Manager for 17 leased offices totaling 164,000 sq ft. Tenant/landlord liaison; Ensure client satisfaction and issue resolution. Real estate project support (renewals, closings, expansions, relocations); Due diligence around Business Unit sales.- Procurement and Accounts Payable; Assess compliance and ensure established Business Controls consistently followed; Present opportunities for efficiencies and procedural improvements. Establish emergency preparedness plans and escalation notification procedures; Implement and manage national Fire Extinguisher Program.Critical Equipment Program Manager- Maintain 300+ pieces of equipment supporting Data Center and Smart Room environments at 50 sites with $480k annual budget. Demonstrated trend towards predictive and planned maintenance, reducing emergency responses by 49% and $45,000, minimizing risk to business.- Scrutinize service provision and negotiate optimal contract scope and pricing. Contractor RFP and consolidation from 29 to 11, resulting in $20k annual savings, enhancing cost and procedure controls. Execute Service Agreement renewals; held 100% of expenses flat for 3 year term.- Strategic planning and capital expenditure forecasting based on real estate plans; Coordinate equipment repair, replacement, installation, and removal projects in conjunction with project management team.

- Roll out national service center with centralized work order management for 282 sites, 4.3 million sq ft. Supervise national service center with three direct reports; recruit and train new employees. Streamline processes and procedures to reduce service time delivery; manage client relations and resolve escalations. - Accounts payable for all material goods averaging $600k annually; budget analysis and outlook. Develop and implement procedures for new procurement platform; workflow reorganization and compliance enforcement. Implement cost-savings initiatives for secure paper destruction program resulting in $200k annual savings.

- Coordinate real estate service contract requirements for 40 service providers at 18 Hartford Insurance offices totaling 4.3 million sq ft with a $38m operating budget.- Capital project administration. Procurement of all material goods for the portfolio averaging $600k annually. Transition to procurement of ‘green’ materials resulting in $50k cost savings and environmental benefits. - Implement and manage secure paper destruction program for 230 Hartford Insurance offices with $700k budget. Invoice reconciliation resulting in $12,500 credits received.