Julie Abitz Email & Phone Number

Atlanta, Georgia

Greater Atlanta Area

Developed detailed Business or Systems requirements for approved complex projects and enhancements to existing large-scale projects.

Greater Atlanta Area

• Analyzed customer processes to gather, develop, coordinate and maintain business requirements for software development of $22m Tier 1 project from full SDLC, assuring requirements met standards. Translated business needs into user and technical requirements.• Interacted with users, other portfolios, vendors and Delta Technologies for full life cycle of project. Developed process flows, use cases and functional specifications and coordinated the capture of process models and functional testing.

• Implemented business processes to collect business metrics for analysis. Suggested improvements to issues uncovered and provided detailed documentation including project plans in support of suggestions to meet or exceed objectives.• Experienced in Six Sigma Lean taking on the role of Champion for the Business Intelligence Team. Responsible for aligning and integrating the launch of Six Sigma into the organization.• Managed $18 million budget for the business unit. Reviewed on a monthly basis for cost control; identified approximately $100k annualized savings.

• Designed, developed and implemented web-based inventory and invoice order management system including requirements gathering, process flows, quality assurance, use case testing, implementation and training. Authored functional specifications, customer support and training manuals for each level of user access.• Managed the logistics of a $22 million contract for procurement, distribution and maintenance of baggage consumables for TSA screening programs.

• Provided implementation support and training for approximately 330 customers to determine requirements with designated applications resulting in successful project completions and customer satisfaction and retention.• Conducted the analysis, proposal and requirements, definition, documentation, use case and test scripts of application and enhancements to achieve a 24/7, 99.9% access reliability for the airlines and their agents at over 1,960 airports.

Developed and implemented system programs for fiscal responsibilities at approximately 80 Airport Ticket and Baggage Service offices both domestic and international. Involved with ongoing development methodology including hardware and software enhancements for Computerized Reservations Systems resulting in reduced processing costs and increased productivity.• Reviewed and developed service standards on passenger and baggage handling to achieve the corporate goal of consistently ranking in the top 3 among 10 major airlines in D.O.T. reporting for the categories of Complaints and Mishandled Baggage. Monitored system wide maintenance and operational performance standards, quality assurance, data collection and usage.