Julie Lyons Email & Phone Number

Frankfort, Kentucky

Senior Business Analyst for Kentucky Department of Revenue, Division of IT Services (March 2017 - January 2018)Senior Business Analyst for Commonwealth Office of Technology - Office of Application Development (March 2015 - February 2017)

Frankfort, KY

Commonwealth of KY Department of Revenue, Division of Application Services and Support--------------------------------------------------------------------------------------------* Provided support, coordinated enhancements, and acted as technical first point of contact for a variety of Revenue applications - Online filing systems for Corporate.

Frankfort, KY

• Office of Revenue Application Development, 2016 – 2017--------------------------------------------------------------------------------------------
• Acted as primary liaison between stakeholders and development, providing triage for defects and prioritizing enhancement requests
• Increased emphasis on routing all issues through the proper channel to facilitate issue documentation, management, and resolution
• Analyzed and documented project requirements for backend functionality of a streamlined platform for electronic filing of Sales and Use taxes
• Created workflows and system diagrams to document interactions between the mainframe and multiple distributed applicationsOffice of Application Development, KY One-Stop Services, 2015 –.
• Interfaced with the Cabinet for Economic Development to define requirements for a Business Information Gathering System that would streamline the process of recruiting businesses to Kentucky by integrating multiple.

Lexington, Kentucky Area

• Advocated for user needs as the application support team representative in an Agile/SCRUM development environment
• Gathered user stories and created concise requirements based on problems escalated to development from technical support
• Wrote production validation test cases based on user feedback and performed functional, regression, deployment, and integration testing
• Represented Application Development in continuous improvement projects designed to address cross-functional quality problems

Lexington, Kentucky Area

• Collected, analyzed, and prioritized requirements for print driver GUI redesign, standardizing the look and feel across all Lexmark print drivers to allow easy changes and customization
• Solicited customer feedback through field contact relationships established while working as a Product Engineer
• Reduced development cost and time by determining which driver functions could be eliminated without impacting customers

Lexington, Kentucky Area

• Acted as primary liaison between technical/field support community and development, coordinating and leading conference calls and WebEx sessions
• Defined and enforced formal processes for field issues and special change requests
• Facilitated technical meetings between developers, management, test team, and technical support personnel across a highly matrixed organization
• Increased emphasis on routing all issues through the proper channel to facilitate issue documentation, management, and resolution
• Led a small team of product engineers from Lexington and Kolkata, India; Delegated and distributed workload so tasks were balanced across team
• Mentored team members on leadership, troubleshooting, and communication in support of departmental succession planning

Lexington, Kentucky Area

• Consulted with project stakeholders to generate an overall project plan--including documenting charter/scope, initial and detailed project plans, risk management plan, resource plan, and final project summary
• Organized and led business gate meetings with senior management at each quality control checkpoint of the project
• Used Microsoft Project to analyze resources, budgets, and timelines, and to measure progress and anticipate resource needs

Lexington, Kentucky Area

• Diagnosed incidents and analyzed scope of requests raised though support channels and coordinated development response
• Served as development representative at System Engineer roundtables, gathering feedback on customer pain points and suggestions for improving the software
• Designed a version tracking and delivery method for driver fix packages

Lexington, Kentucky Area

• Developed new user interface functionality for GDI-based print drivers written in C++, allowing users to modify print job configuration parameters
• Debugged code in Visual Studio to identify root cause and resolve GUI and printing issues

Lexington, Kentucky Area