• Manages an assigned caseload while remaining in compliance with all internal and regulatory requirements.• Creates a relationship with members working towards their optimal overall health and well-being by facilitating transitions of care for members through phone calls.• System navigator and point of contact for members and families.• Develops and maintains a person-centered care plan for all members in assigned caseload involving the members PCP, family/caregiver, Social Worker/Behavioral Health specialists and other specialists as needed to evaluate the individuals’ needs, goals, and plan of action.• Maintains HIPAA standards and confidentiality of protected health information; consistently demonstrate compliance with HIPAA regulations, professional conduct and ethical practice.

• TRICARE liaison for TRICARE Overseas Prime beneficiaries in a high-traffic environment. • Provided benefit education and enrollment information to beneficiaries in-person and over the phone. • Greeted, assisted, and provided forms to walk-in beneficiaries. • Verified Defense Enrollment Eligibility Reporting System (DEERS) status, clears out-processing service members, and screens authorization pick-up requests. • Processed enrollments, disenrollments, primary care manager assignments, and portability transfers using the Defense Online Enrollment System (DOES). • Reviewed enrollment forms to ensure compliance with regulations. Processed registrations of TRICARE beneficiaries in the Composite Health Care System (CHCS). • Corrected discrepancies between CHCS and DOES. • Collected, processed, retrieved, and transfered information to support the TRICARE active duty portability process. • Tracked workload and encounters through Leidos Encounter Tracker.• Assisted with off-site briefings such as enrollment briefings and fairs. • Assisted with administrative tasks, including patient sign-in collection. • Refered patients to appropriate assistance resources within the community. • Researched, interpreted, and disseminated benefits, policies, and procedures to military staff. • Worked in a team of Nurse Case Managers, Patient Liaisons, Beneficiary Counseling and Assistance Coordinators, Health Care Finders, and an EFMP Coordinator. • Maintained electronic system/paper files and data integrity. • Completed all responsibilities and duties in accordance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines to include proper handling of Protected Health Information. • Applied clinic guidelines concerning release of patient information. • Maintained confidentiality and ensure that information meets the standards and requirement established by partnering professional organizations. • Maintained ADP II/IT II clearance.

• Scheduled, coordinated, organized, and assisted in facilitation of the adaptive reconditioning program as part of the rehabilitation process for over 60 wounded Soldiers in Germany and Italy assigned to Bravo Company in the Warrior Transition Battalion–Europe to aid in the return to active duty or return to civilian life process. • Provided effective and efficient adapted sports and reconditioning programs for a diverse patient population of Soldiers suffering from orthopedic injuries, neuromuscular disorders, Post Traumatic Stress Syndrome (PTSD), Mild Traumatic Brain Injury (mTBI), and ambulatory and non-ambulatory patients. • Coordinated activities such as wheelchair basketball, sitting volleyball, TRX sessions, art therapy, cycling, aquatics, archery, cooking, trivia, and various other events. • Coordinated adaptive reconditioning opportunities with local community organizations including the United Service Organization, the American Red Cross, and Wounded Warrior Project. • Organized an annual multi-day Amazing Race television show recreation therapeutic event and cultural experience event for approximately 50 injured Soldiers in Garmisch-Partenkirchen, Germany in conjunction with American Red Cross, Wounded Warrior Project, and All Things Garmisch.• Organized a wheelchair basketball clinic and game with Soldiers in Transition and the Michigan State University Men's Basketball team in Vicenza, Italy.• Organized and hosted monthly Warrior Transition Battalion-Europe adaptive reconditioning competitions between Alpha and Bravo company. • Communicated effectively and professionally with senior military and community leadership as well as activity participants. • Assisted with inventory of approximately $50,000 worth of adaptive sport and physical training equipment, and researched new equipment as needed to make recommendations for purchase.

• Provided initial assessments of musculoskeletal injuries for a diverse general population with acute and chronic orthopedic, podiatric, neuromuscular disorders, and post-surgical diagnoses. • Assisted in the care of over 30 daily patients, of which approximately 10 required therapeutic exercise. • Evaluation included strength, flexibility, and reflex tests. • Interpreted Chiropractor's plan of care, developed, and executed therapeutic rehabilitation programs. • Interpreted and operated under patient's Physical Therapist's plan of care and restrictions when applicable. • Programs included passive and active physical rehabilitation exercises. Administered thermotherapy (heat) and cryotherapy (cold) treatments to aid in treatment of physical disease. • Tracked progress of physical rehabilitation and modified treatment programs. Utilized, adjusted, cleaned, and maintained a variety of rehabilitation equipment including Primal7, TriggerPoint massage balls, SpineForce, TheraBand bands, flexors, and balls. • Orally and in writing prescribed home exercise programs and educated patients on home care. Evaluated and scanned patients with podiatric diagnoses for Foot Levelers orthotics. • Maintained medical records in accordance to HIPAA guidelines. • Received patients, assisted them to an appropriate room, and administered initial symptoms check. • Assisted with administrative tasks and marketing initiatives. • Scheduled and coordinated appointments for patients, ensuring scheduled appointments are timely and in accordance with the chiropractors' requests. • Monitored and communicated delays in scheduled appointments to the appropriate staff and patients. • Applied clinic guidelines concerning release of patient information.

• Athletic Trainer for 20 Women Gymnasts and coverage of Athletic Training Room that included care of 450 athletes from 23 sports. • Covered daily gymnastics practice and traveled to all gymnastics competitions in order to provide a safe and healthy environment through on-site acute care as necessary and perform injury evaluations, re-evaluations, and rehabilitation sessions. • Physical evaluations included evaluation of history, palpation, strength, flexibility, reflexes, and pain. • Developed and executed physical rehabilitation programs for acute and chronic orthopedic, podiatric, neuromuscular disorders, and post-surgical diagnosis. • Created physical rehabilitation plans with short-term and long-term goals, utilizing a comprehensive knowledge of therapeutic exercises of varying degrees of difficulty.• Facilitated treatment of general medical conditions through collaboration with Team Physician.• Implemented the use of taping techniques as part of injury prevention to maximize physical performance. • Administered multiple modalities, including thermotherapy (heat), cryotherapy (cold), ultrasound, electrical stimulation, massage, and therapeutic exercise as appropriate. • Executed return-to-play physical rehabilitation plans for ACL repairs, labral repairs, menisectomies, metacarpal repairs, concussions, and a diverse pool of athletic injuries. • Tracked progress of injuries and physical rehabilitation plans through daily exercise logs and scribing in Sportsware software, utilizing appropriate medical terminology.• Utilized, adjusted, cleaned, and maintained a variety of rehabilitation equipment including GameReady, Chattanooga ultrasound and electrical stimulation, Dynadisc, medicine balls, TriggerPoint massage balls, TheraBand bands, flexors, and balls. • Scheduled all Women's Gymnastics doctors appointments with various clinics.• Responded to emergency situations and assisted emergency service personnel with spine boarding of athletes.

• Assisted with execution of grassroots marketing program, including Street Team initiatives and guerrilla marketing throughout the District of Columbia, Virginia, and Maryland• Assisted with development of marketing for “Military Night” through the use of qualifying codes and E-blasts• Volunteer Coordinator of 70 volunteers. Organized volunteer orientation and served as game day main point of contact for volunteers• Point of contact for Ambassador Program. Created relationships between local tennis clubs and the organization to facilitate sales• Assisted in planning of tennis clinics and community relations events• Answered calls from customer service phone line• Crisis management and customer service skills through administrative and game day experiences

• Evaluation and response of emergency situations, on and off-the-field injuries