Julie Young Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

Human-centered design can transform the workplace and deliver value to customers beyond their expectations. I help companies achieve results through strategic insights gleaned from user research, customer journey mapping, user experience design practices, and usability testing. I also write compelling original content for websites and organizations.

Pittsburgh, Pennsylvania, United States

Blooms to Bees offers native garden design and coaching for planet-friendly home landscapes in Pittsburgh and surrounding areas and virtually throughout USDA plant hardiness zones 5 and 6.

Planned and led client discovery efforts that included stakeholder and user research, and on-site and virtual client workshops. Techniques included interviewing, observation, and analytics analysis that resulted in personas, user journeys, and an experience strategy for clients ranging from startups to Fortune 500 companies.Created wireframes and interactive prototypes that solved complex web and mobile app interactions for clients in manufacturing, logistics, and digital business services.Conducted moderated and unmoderated usability testing, both formative and evaluative, for clients. An improved user experience design and iterative usability testing tripled self-service portal usage for one financial services client.Managed teams of developers and designers for application development projects using Agile methodologies. Responsible for budget and client communication.

Greater Pittsburgh Area

Performed user research, productivity and efficiency analysis, iterative prototyping, and usability testing services for enterprise applications in an Agile environment.Initiated collaborative design techniques with project teams to improve idea generation andcustomer-centered problem-solving.Managed assignments, schedule, and estimation for a project team of contract UX analysts.Projects included applications in the customer service, care management, provider, and benefits areas.

Pittsburgh, Pennsylvania, United States

Improved the user experience of higher education websites, conducted qualitative and quantitativeuser research, created information architectures and content strategies, and designed user interfaces.Collaborated with strategists and copywriters to develop content strategies for clients. Integratedthe content strategy into the website’s information architecture in order to meet client goals whilemaintaining an engaging user experience.Introduced quantitative user research techniques such as site search audits and web analyticsanalysis to gain more insight into user behavior and mental models.Collaborated with designers and developers to create an iPhone and Android app that would pairusers by location.Coordinated with search engine marketers to implement user-friendly SEO strategies.

Pittsburgh, Pennsylvania, United States

Usability, content strategy, information architecture, user experience design, workflows and user testing primarily for large-scale websites and web applications.Promoted to Senior User Experience Architect in 2010.Developed the information design for mobile websites and iPhone and Andriod apps for highereducation and tourism.Directed the user experience for a proprietary content management system. Gathered customerfeedback and proposed enhancements.Collaborated with Kodak’s human factors team to design the user experience for viewing digitalphotos and videos on televisions.Webby Honoree for www.timessquarenyc.org in 2012 and www.VisitKC.com in 2009. Clients included Minnesota Tourism, Times Square, The University of California, Carnegie MellonUniversity, and The National Multiple Sclerosis Society.

Pittsburgh, Pennsylvania, United States

Planned and managed the content migration process into content management systems forlarge-scale website redesigns.Supervised the data entry team to ensure on-time delivery and quality.Developed writing for the web and search engine optimization best practices for content authors.Trained clients to update their new website using the content management system.Wrote and edited web copy, marketing emails, and banner ads for clients including WQED, SanAntonio Convention & Visitors Bureau, Pennsylvania Department of Community & EconomicDevelopment, and the Pennsylvania Tourism Office.

Master Of Business Administration (Mba)

Bachelor Of Arts (Ba), English Literature & Creative Writing