► Implementation of the Customer Success Specialist (CIS) service, including the development of methodologies and tailored expertise for recurring services such as:- Integrations and interactions with external tools,- Additional training sessions,- Custom use case development for existing clients,- Updating and improving customer bases, use cases, and IR algorithms,- Environment transfers,- Creation of personalized analysesfor the France, EMEA, and Americas… Show more ► Implementation of the Customer Success Specialist (CIS) service, including the development of methodologies and tailored expertise for recurring services such as:- Integrations and interactions with external tools,- Additional training sessions,- Custom use case development for existing clients,- Updating and improving customer bases, use cases, and IR algorithms,- Environment transfers,- Creation of personalized analysesfor the France, EMEA, and Americas regions.► Specialization in setting up initial implementations of advanced technological components in close collaboration with product teams, including:- Artificial intelligence and image recognition components,- Datasets and advanced integrations,- Application customization via App studio, Whitelabel,- Workflows.The objective is to deploy and create/improve a specific implementation methodology, with the goal of later disseminating it to all implementation teams working on these specific technical components. Show less

Scope of intervention and responsibility: Expansion of previous scope (Food and Hospitality sector, Fashion, Specialized Retail, Grocery Retail, Pharmacy, Automobile)Engagement across diverse industries as a Senior Project Manager, leading implementation, deployment, and pre-sales projects.In the videos below, you will find testimonials for projects I led in the production or implementation phase as a YOOBIC Project Manager.

Scope of Intervention and Responsibility: Building a project team focused on the restaurant, food distribution, and hospitality sectors.► International projects:- Client and project team localization: London, Paris, Milan, Taipei, Tel Aviv, New York, Shanghai, Stockholm.►Project management and oversight in the production phase:- Key account management in the food sector.- Development and implementation of use cases.- Development and implementation of specific… Show more Scope of Intervention and Responsibility: Building a project team focused on the restaurant, food distribution, and hospitality sectors.► International projects:- Client and project team localization: London, Paris, Milan, Taipei, Tel Aviv, New York, Shanghai, Stockholm.►Project management and oversight in the production phase:- Key account management in the food sector.- Development and implementation of use cases.- Development and implementation of specific modules in collaboration with product and sales teams (Digitalization of DLC control, Price control via IR).- Optimization of solution usage.- Daily operations supervision, ensuring cost control, timely delivery, and proper utilization of solutions.►Business and Operational Consulting:- Providing client consultation for digitalization of networks (branches and franchises) in the food retail and grocery sector.- Integration and monitoring of improved communication, execution of operational processes, and organizational relationships from logistics warehouses to point of sale.- Assistance in enhancing compliance, security, and customer satisfaction.►Team Management:- Establishment of the CS Food and Hospitality team.- Performance management.- Coaching and skills development.► Collaborating cross-functionally with support, project, product, and sales teams.🏆 Award won:- "LSA 2019 Innovation Trophy" - Store Equipment Category.- "Connected Commerce Night" - Audience Award and Best Collaboration Award with Groupe Casino Show less

► Project Management and Franchise Network Training• Mission Manager for "Digital Campaign and Commercial Operations Control Methods."• Mission Manager for "Competitive Intelligence," "Product Feedback," and "Commercial Property Prospecting" with a focus on centralizing data to the head office.• Project Manager for geographical and statistical studies.• Documentation, updating, and transmission of Know-How.► Business Development and Network Animation• Researching and… Show more ► Project Management and Franchise Network Training• Mission Manager for "Digital Campaign and Commercial Operations Control Methods."• Mission Manager for "Competitive Intelligence," "Product Feedback," and "Commercial Property Prospecting" with a focus on centralizing data to the head office.• Project Manager for geographical and statistical studies.• Documentation, updating, and transmission of Know-How.► Business Development and Network Animation• Researching and selecting potential project holders.• Accompanying franchisees from the initial meeting to the store opening (55 stores opened with a team of 4).• Conducting market studies and defining/negotiating franchise exclusive zones.• Monitoring the financial status of the points of sale.• Organizing and participating in theoretical La Vie Claire training sessions.• Organizing the Regional Conventions of 2017 & 2018 (Paris, Lyon, Toulouse, Avignon, Nantes).• Planning, organizing, and participating in trade exhibition: Franchise Expo Paris 2017 & 2018 - NatExpo 2018 - Top Franchise Méditerranée 2018 - Salon Créer Lille 2018. Show less

► Project: Document Acquisition - Electronic Document Management (EDM) - Digitization - Internal/External Collaborative Portal - Business Process Management (BPM)• Enhancing inter and intra-service interactions (via EDM & BPM), supplier interactions (Supplier Portal), and project stakeholders' interactions (Development Portal).► Elaboration Phase• Audit & Implementation of business processes and document management across all La Vie Claire departments.• Researching… Show more ► Project: Document Acquisition - Electronic Document Management (EDM) - Digitization - Internal/External Collaborative Portal - Business Process Management (BPM)• Enhancing inter and intra-service interactions (via EDM & BPM), supplier interactions (Supplier Portal), and project stakeholders' interactions (Development Portal).► Elaboration Phase• Audit & Implementation of business processes and document management across all La Vie Claire departments.• Researching improvements for integrating EDM and BPM.• Benchmarking existing solutions.• Drafting the request for proposal (RFP) and feasibility questionnaire.► Evaluation and Meeting with selected service providers. Show less

As the leading independent provider of multi-technical services in energy and communications in Europe, SPIE assists its clients in the design, construction, operation, and maintenance of energy-efficient and environmentally friendly facilities.► Internal Audit within the Business Transformation Department, focusing on the following topics: Stakeholder Mapping (SHM), Business Continuity Plan (BCP), and support in Business Management System (BMS).► Internal Communication… Show more As the leading independent provider of multi-technical services in energy and communications in Europe, SPIE assists its clients in the design, construction, operation, and maintenance of energy-efficient and environmentally friendly facilities.► Internal Audit within the Business Transformation Department, focusing on the following topics: Stakeholder Mapping (SHM), Business Continuity Plan (BCP), and support in Business Management System (BMS).► Internal Communication initiatives for network coordination. Show less

►Roles and Developed Skills:• Marketing and Communication activities for electric vehicles.• Building customer databases and files.• Sales (with a focus on used vehicle fleet).• Customer advisory.

►Roles and Developed Skills:• Training opticians in B2B sales methods and brand models.• Brand representative for Ray Ban.• Store layout planning.• Sales development for the sunglasses department.• Specific promotion of polarized sunglasses during 'Polars Days.'• Sales, product demonstration, promotions, and sales training.