Julien Jas Email & Phone Number

Amsterdam, Provincie Noord-Holland, Nederland

Amsterdam En Omgeving, Nederland

Amsterdam Area, Netherlands

@ Wholesale Lending Operations / Execution Corporate & FI LendingResponsibilities:• Managing and maintaining large bilateral and syndicated loans for Corporate Clients.• Audit registrations and administration of facilities and legal documents.• Communication with international operating banks on facilities and deals.

Amsterdam Area, Netherlands

Responsibilities:• Helping internal and external customers with their questions concerning the use of SEPA (Single Euro Payments Area) debits and credits. This includes support of the use of XML and reporting formats.

Amsterdam Area, Netherlands

Responsibilities:• Setting up and carrying out: Project Compliant Hire@ING. Chasing thesuppliers of 1,500 external employees for PES (Pre-Employment Screeningdocuments).• Administrative help for hiring external personnel at ING.• Working on process improvements

Amsterdam

Responsibilities: Educating colleagues how to carry out their job.• Coaching colleagues in their skills of conversations on the telephone.• Coaching colleagues in structuring their daily activities, so they can achieve their targets.• Analyse and check work processes of my team and where necessary improve them.• Testing my colleagues on their knowledge.• Dealing with complex claims and notices of objection.• Sending out chargebacks for MasterCard and Visa for fraudulent and disputed transactions.• Writing operating and education manuals.• Carrying out quality and continuation checks.• Giving presentations about our work and transaction processes.• Problemsolver for creditcard issues.• Contactperson for other departments such as the Legal Department,Productmanagement and IT.At this job I was involved in several projects such as:Setting up the Dispute and chargeback department in Leeuwarden, the review of the process of how to deal with claims, EMV, Customer satisfactionsurvey, the design of forms for reporting dispute and fraud claims.

Hoofddorp

Responsibilities:• Setting up the Fraud & Disputes department for ING Card.• Dealing of claims and sending out chargebacks.• Writing of work instructions and system manuals.

Utrecht Area, Netherlands

At Equens I worked at several departments in different jobs.Responsibilities:• Dealing with customer questions about the usage of the MasterCard on the telephone and in writing.• Dealing of claims and sending out chargebacks.• Designing a uniform way of work.

Meubelmaker, Vakopleiding Meubelmaken

Ervarings Certificaat, Praktijk Opleider

Middelbaar Middenstands Onderwijs, Commercieel

Mavo D Diploma