Julie Foster Email & Phone Number

Reading, United Kingdom

Reading, United Kingdom

Organise and create content and present technical / business presentations for customers. Manage the Customer Engagement Program. Manage and participate in Root Cause Analysis finding opportunites for reducing Service Request Volume and gaps in Engineers Knowledge for Training Opportunities. Attend and present at User groups, engaging with customers in.

Reading, United Kingdom

Leading a team of Engineers located worldwide. Coordinating team activities to assist customers with their issues in a timely manner avoiding escalations.Liaising with Service Delivery Managers and Support Account Managers for top accountsCollaborate with Oracle Product Development on beta testing programs. Delivering reports to Senior Management on the.

Colorado Springs, Colorado Area

Dealing and Managing escalated Customer issues. Primary contact for Key US Accounts. Trained and mentored new hires in the US Global Support centres in Colorado Springs and Orlando. Created Training Material and delivered training for 'Supporting Oracle Reports' Worked with Development in HQ scoping out some of the product enhancements based on customer.

Managed the implementation of the vertical application 'Oracle Healthcare Purchaser System' into UK Health Authorities. Built individual project plans for each Health Authority based on a Fixed Price contract. Worked very closely with the Oracle Sales team acting as the Pre-Sales contact presenting the HealthCare Purchaser System to potential clients..

Taught to a very high standard the standard SQL, Forms, Reports and RDBMS courses across Europe. Wrote and delivered bespoke training for individual customer requirements. Trained and mentored new hires in the Oracle UK Training Organisation. Assisted in the growth of the training department in the Manchester office.

Master'S Degree, Database And Networking

Education record