Julienne Thomas, Mha Email & Phone Number

Arlington, Va, Us

Arlington, Virginia, United States

I assist meeting planners in securing the best rates, dates and space for meetings and conferences (big or small) that require overnight guestrooms accommodations anywhere in the world. I use my skills, knowledge, experience and relationships every day along with the unbiased purchasing power of HelmsBriscoe to negotiate the very best rates, concessions and incentives for my clients' programs. Our firm is the largest single source of group rooms in the industry with offices in over 55 countries and over $1 Billion per year in room revenue. There is no fees or contracts to use my services, only your trust...I was located in Newport, Rhode Island in 2016, Washington D.C. in 2017, Berlin, Germany through 2021, and am currently based in Arlington, VA with offices in San Diego, CA and Pittsburgh, PA.JThomas@helmsbriscoe.com | 202.600.8177

Berlin, Germany

Arlington, Virginia, United States

Newport, Rhode Island, United States

Remote Office

I truly enjoy educating adult learners through the College of Online Education and aim to diversify my online courses with guest speaker webinars, online discussion boards, and by using relevant technological tools. With students spanning the country, I focus on relating each course to the experiences of the students taking the class. I have taught the following courses (*currently am teaching): Managing the Hotel Guest Experience (HOSP 1015) Hospitality Sales and Meeting Management (HOSP 2011) Human Resource Management (MGMT2001) Process and Quality Management (MGMT 3040) Compensation, Benefits, and Total Rewards (MGMT 3050) Principles of Marketing (MRKT 1001)* Contemporary Sales in the Global Economy (MRKT 3050)*I taught Strategic Marketing for the Hospitality Industry (HOSP 3050) to undergraduate juniors and seniors in class Winter Term '15-'16. I was an active faculty member of the College of Management, School of Hospitality, and successfully merged text book knowledge to modern industry examples.I have had the opportunity to complete a textbook update and minor revision from textbook editions for my courses and have a passion for course design. My attention to detail allows those that teach my courses the assurance that all elements of the course flow together to help in a complete understanding of the topic.Julienne.Thomas@jwu.edu | 202-600-8177

Providence, Rhode Island Area

With over a decade of hospitality industry experience, I bring my history into the classroom to educate undergraduates with real life examples and lessons. My lesson plans have an interactive approach that connects their course materials with modern cases from my own career.Classes and Topics Covered:Event Management: Breakdown of the event planning process to include creating an objective based on meeting the needs of the client, generating ideas to secure the design concept, and drafting an event proposal that fits best for the guests.Protocol: VIP management protocol to include Hollywood versus Delegation procedures from a hotel perspective.Revenue Management: How revenue managers can work with the tools and technology of OTAs to increase revenue.Julienne.Thomas@jwu.edu | 202-600-8177

Remote Office

Course design has always been an interest to me and Northampton has given me the opportunity to grow a new skill. Over the Spring and Summer, I have been able to create a course (MEPL 132- Event Promotion and Sponsorship) for the Center for Business and Industry - Hospitality & Tourism Program. Utilizing the tools I have mastered from teaching online, I have created a course that uses readings, videos, case studies, and real world projects to allow students to learn more about Meeting and Event Planning. I now teach this course with NCC every Fall term and love changing it with the ever changing event landscape!

Providence, Rhode Island Area

Destination Management Company.Sullivan Custom Planning offers destination management and special event design throughout New England. Are you planning a corporate event and looking to really WOW your colleague? Allow the experts to plan an amazing event to include tours, outings, conference services, special events, and fundraising galas to create an event that your team will never forget!

Washington D.C. Metro Area

• Manage a team of Hotel Coordinators that fulfill operations for the mid-Atlantic region. Provide management coverage for the new office location conducting employee reviews, maintaining the needs of the office, and liaising with corporate offices in New York and Amsterdam.• Act as interim hotel account management in a growing office including 2 top revenue generating markets in the mid-Atlantic region. Create quantity and quality reports on results and performance for support to inform hotels about how to improve and diversify their revenue stream. • Support Booking.com BV’s-strategy for hotel availability and supply within the US. Perform rate checks and competitor checks assisting properties in maintaining rate parity. Support hotels with regards to Booking.com’s extranet and connectivity system to optimize revenue and availability.

Washington D.C. Metro Area

• Train, manage and build effective teams within the Concierge, the Tai Pan Exclusive Lifestyle Lounge, and the Guest Relations teams totaling twelve colleagues and a Food and Beverage venue. Drive the coordination, facilitation, and standard checks as leader of Quality Assurance in a 400 room four star, four diamond luxury hotel.• Fulfill the needs of the Sales team with all VIP services, including the Entertainment and Embassy sectors, to ensure that luxury standards are exceeded and loyalty is guaranteed. Meet all VIP guests and act as liaison for the hotel to ensure satisfaction.• Handle all guest compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction. Communicate these to relevant departments to ensure follow-up, proper training, and tracking associate trends.• Collect data provided through Guest Satisfaction Surveys, LQA Secret Shopper visits, Trip Advisor comments and other social media outlets to track trends and develop action plans for improvement while maintaining a positive relationship and promoting a climate of enthusiasm, collaboration, and change with all departments.• Responsible for maintaining the highest quality database relating to guest history and preferences to be shared globally with Mandarin Oriental Hotels. Communicate and record accurate guest preferences by motivating departments and continuous training on what is considered a preference.

The W Vieques Retreat And Spa

• Responsible for short term and long term planning of the day to day operations for Welcome Ambassadors, Welcome Desk, Airport Welcome Lounge, Insiders, and Whatever/Whenever, totaling 26 talent members at a 156 room beach resort on an isolated Caribbean island• Improved Starwood Information Technology at newly opened resort by integrating personalization software and updating all users through ongoing trainings• Managed talent training and development in accordance with W brand service standards• Assisted in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations

Sheraton Boston Hotel

• Managed the day to day operations for the Door, Bell, Front Office, Concierge, Guests Services and PBX teams, totaling 46 employees at a 1220 room convention hotel• Led the Front Office Team in raising the Make a Green Choice take rate from a 12% monthly average to an 18% monthly average through training and coaching• Led the Front Office Team in exceeding our annual Starwood Preferred Guest (SPG) enrollment goal by an additional 2% through coaching and creative incentive programs• Assisted in the Front Office transition from Galaxy to Lightspeed, giving ongoing training and support to employees and ensuring 100% Lightspeed usage• Assisted Front Office Management with MOD coverage, new hire training, employee development, purchase order receiving, credit risks and SPG missing stay verifications• Participated in the Sheraton Green Team, creating a more eco-friendly hotel, and the Sheraton Boston Cares Team, volunteering quarterly at local charitable events• Graduated with a Bachelor's Degree from Starwood University that consisted of group classes, brown bag lunches, and online courses via Cornell University’s School of Hotel Administration

Sheraton San Diego Hotel And Marina

• Welcomed guests upon arrival and provided a care free, yet detailed registration experience at a 1053 room convention hotel• Encouraged guests to join the SPG Program and enlightened them regarding the recognition and benefits enjoyed by members• Graduated from the Starwood Associate Development Program; learned management skills through department shadowing, corporate courses, and mentorship

Mha, Hospitality Administration

Activities and Societies: Julienne was a member of the UNLV Executive Program which allowed all studies to be completed online.

Bachelor Of The Arts, Liberal Studies

Activities and Societies: Associated Students Program Board, Peer Advisor, Team Building ExpertAt UCR, Julienne was an extremely involved.