Julie Miles Email & Phone Number

Lyra Health’s mission is to transform mental health care through technology with a human touch — to get more patients the care they need when they need it.

Manage digital well-being solutions for large strategic national accounts in Employer and Individual division. Digital solutions include employer rewards incentive management platform Rally, claims-based weight management program Real Appeal, and Wellness Coaching. Deliver end-to-end digital client experience that includes transition from sales.

Operate as lead point of contact for house account relationship encompassing regional market presidents, market CEOs, market managers, sales directors and their sales agent channels. Develop market specific engagement strategies and support implementation, high priority client requests, regional market escalations, and member escalations.Successfully.

Directed regional clinical and consumer engagement initiatives designed to increase clinical referrals and participant enrollment. Managed engagement and customer retention efforts for 8 health systems, accounting for 34% of overall program enrollment. Developed and executed strategies for business-to-business and business-to-consumer engagement plans..

Successfully managed book of business for 8 clients comprised of Medicare Advantage health plans, commercial health plans, and employer groups; included company's largest book of business. Responsible for customer relationship management, contract renewal and negotiation, implementation, strategic planning, reporting, and achieving service level.

Managed regional health plan and provider relationships to deliver and demonstrate program value, while increasing member acquisition, enrollment, participation, and retention. Managed regional provider network of 60 locations, serving as primary point-of-contact for day-to-day operations. Responsible for provider and member retention.

Master Of Health Science

Activities and Societies: Delta Epsilon Sigma National Scholastic Honor Society

Bs Exercise Science

Activities and Societies: Field Hockey