Julie Rodgie Email & Phone Number

London, England, United Kingdom

Support the Senior Contract Manager and operational teams in the strategic contract administration and management of supply chain partners, ensuring KPI’s are met, VfM achieved, quality delivered, and satisfaction improved;Driving and delivering consistent improvement in the team;KPI measures are agreed and delivered, working with stakeholders across the group to ensure results are delivered;Utilise analysis and evaluation of the work undertaken by the team, to support the delivery of an effective and efficient function, making improvements to services as appropriate;Build strong effective relationships with partnering & in-house contractors, external agencies and other departments to ensure services are delivered and maintained at agreed levels;Build networks across departments and directorates to enhance understanding of the drivers of service failure, providing examples and oversight of service failure in a supportive manner;Investigate and respond to all relevant complaints ensuring that timescales are met, and lessons learned to improve services. Liaise closely with all parts of the business ensuring you embody the value of working collaboratively;Ensure that staff comply with all group policies, regulatory responsibilities, and standards at all times, taking necessary action where there are any breaches or issues;

Watford, England, United Kingdom

Repair Contractors Management, Data cleansing of all repairs data.Streamlining and writing new processing for speeding up authorisations. Triage system implemented to determine in house works, surveyors visit or contractor workflows. Reporting changes implemented to include forecasting on contractor spend, split by trade or contractor. Reports via Power Bi and MS Excel. Reporting to stakeholders at all levels on outstanding works with on-going timeframes expected. Managing workload on contractors by bringing in SLAs, implementing KPIs to monitor success.Hosting regular contractor meetings in person or virtually.Tasks from the facilities side of my existing role moved with me to this role. The additional tasks from the Logistics Manager role are;Lead for the fleet management across WCH Repair and Estate Services. Management of the fuel cards and reporting, Implementing telematics for all vehicles to track fuel loss and tracker information. Manage the contract within a framework for the property services teams (voids, repairs, and estate services). Maintaining working relationships and managing all relevant KPIs or SLAs including working to achieve our expectations of a first time fix. Ensure insurance certificate information is updated for each approved supplier.Management of the budgets for the WCH repair team in terms of payments and day to day authorisation of orders.Forecasting of WCH repairs budgets for 23/24 including centralising of services such as waste and uniform spend.Budgetary reports on all spend for the Facilities, Logistics and WCH repair teams.Make recommendations of process and procedural changes to make efficiencies in reporting and service delivery.Onboarding of new providers. Managing the procurement of uniform and PPE.

Watford, United Kingdom

Leading the team that manage the local community hubs (centres) in Watford, Leavesden and Abbots Langley and at Head Office in Clarendon Road, WatfordGeneral line manager responsibilities for 4 team members.Building the strategy and delivering to ensure the Community Hubs (Centres) offer to our valued community.Reporting to different areas of the organisation. Managing 4 cost centre budgets including forecasting and monthly reviews.Recording, monitoring and reporting KPIs.Risk assessment reviews and implementation.Contract management of various contracts – cctv, fire alarms, intruder alarms, window cleaning, cleaners, waste and recycling and uniform.Collaborating with and supporting other team managers with shared objectives.The head office space is rented out to external agencies and charities – leases, FM support, paymentProject manager for small projects i.e. the office refurb and refresh that has seen the internal space developed, clients spaces moved, electrical upgrade and changes to the workspace in line with the company objectives to improve the offer to our tenants.Supporting user groups of the hubs – assisting with marketing, tailoring hiring packages for the best outcome.Overall responsibility for the head office facilities; toilets, repairs, disability access, tenant access, and generally the comfort of the office team who are based there.Covid19 response – leading the team in setting up nearly 200 home offices in a short space of time. Working with other teams to ensure their projects are delivered from HR with their welfare packages and new starter packs, PPE, IT with delivery of equipment and supporting other team members who were working from home. Health and Safety sign design for use in various settings domestic and commercial.PPE management for each customer facing teamKey management for communal areas and fob systems – KMS cloud based, Paxton, Net2

Watford

Working on the Facilities Maintenance helpdesk to record in-bound calls/emails or face to face reporting of maintenance issues within the studios, associated off site buildings and top attraction in Europe, the Harry Potter tour.• Maintenance Team job list planning• Supporting the Maintenance Manager to ensure agreed SLA and KPI deadlines were met.• Year end reporting for Burbank on behalf of the Maintenance Director• Planning preventive site maintenance; both in-house and contractor works.• Updating of drawings following works being performed as needed.• Recording of RAMS for in-house and contractor works.• Issuing Hot Work Permits across site.• Using the in-house BMS (Building Management System) including resolving alarms.• Updating the in-house database.• Management reporting.• Building working relationships with all levels of staff and clients of the studios.• Working with the Facilities Maintenance Manager and Team to support an improvement to work-flow processes.• Overall responsibility for the recording of team hours and other HR forms/policies and procedures.• Ensuring all policies and procedures within the department are current and communicated.

Watford, United Kingdom

I led the administration team within the (virtual) Academy; the central learning and development department. We would support the learning and development activity within the company looking after around 5000 staff and approximately 10,000 supply chain delegates across multi-site locations, including compliance, soft skill and vocational training.• Line management responsibilities for administration team.• All areas of reporting, extensive use of MS Excel and other MS Office programmes.• Roll out of company-wide change management programme across all levels of the business over an 18-month period.• Presentations at monthly Group Inductions.• Building working relationships with staff at all levels.• Engaging and negotiating with training providers or training venues to ensure best value for investment. • Administration support for CITB claims on the grant levy payments.• Responsibility of the data recorded on the various personnel and training systems• Promoting right first-time approach within the department• Escalation of calls from the Administration Team.

Letchworth Garden City

Working within the Group L&D department, as a co ordinator of various training programmes as well as on-of courses. During the year contract, I helped streamline existing processes as well as being a lead in implementing new procedures to help with the increasing demands of the department. This includes;Collating existing data into a usable reporting format to provide comparative figures and to allow for good interrogation of financial reports. Implementing new on-line satisfaction surveys.Making changes to the existing programmes to ensure an excellent candidate experience and that the learning goals of individuals are met.Training the administration team to use the new processes.In addition, due to my experience, I provided recruitment project support to drive forward the way the company recruits. This also includesResearching for executive level recruitment and providing reports for board membersResearching social media recruiting and compiling a best practice guide for the HR community.

I provided telephone face to face support for all the recruitment and training needs for 5 of the 12 regions of pubs. The team was first line contact for external applicant enquiries. The pub estate is over 800 pubs, of which I was responsible for approximately 312 pubs, 20 Area Managers, 5 General Managers and 3 Regional Personnel Managers. This was a high volume role which required excellent time management skills as well as the ability to work with different people at differing levels.

As part of the customer services team it was critical to ensure that we continue to offer the best-possible service and support to our customers and pub estate. Reporting to the customer services manager, our role was to provide comprehensive support to our customers, pubs and operations team and to provide the vital link between the pubs and head office.

Initially employed as a Plant and Vehicle Hire Controller but then promoted to a Damage Loss and Theft Controller responsible for:- internal calls reporting breakdown of equipment or vehicles and arranging repairs/replacement in a timely manner.- negotiating with plant suppliers to ensure claim costs were reduced, agreed and authorised to ensure good value for the company.- keeping the datatbase up to date with progress- reporting on cost savings to the Department Heads

Facilities Planning And Management, Level 4

Nvq L5 Mangement And Leadership, Mangement And Leadership, L5 Nvq

Btec-Gnvq, Advanced Business Studies L3

The following modules were part of the course and were achieved: Financial Forecasting and Systems Financial Monitoring and Costing.

Education record