• Analyze customers’ concerns and help define their financial goals. Solving complex situations with multiple software programs in a timely manner, while demonstrating professional phone skills, composure, and patience at all times. • Coaching new hire bankers with soft phone skills, assist with development skills within multiple banking systems, and providing Quality Assurance structure. Arranged, leads, and conducting full meetings.

• Receive emergency and non-emergency calls and creating work orders dispatching technicians for major retailers, while addressing problems and urgency on the solutions for electrical, plumbing, accidents, fires, HVAV, etc.• Record and maintain files or records of customer requests, work/service preformed, priority service, or other dispatch information. • Providing guidance and leadership to new hire dispatcher on their new role, assisting with development skills in dispatch systems, soft phone skills with a sense of urgency, and accessing Quality Assurance scores for regulations.

• Managing and coordinating sanitation staff to ensure the cleanliness of facilities complying with State Safety Regulations for Pharmaceutical Preparations. • Developing and implementing sanitation procedures, protocols, with best practices. Conducting inspections to maintain hygiene standards with tracking records for FDA. • Leadership role with creating schedules for employees, handling hours with payroll, with ability to resolve conflicts employee-related issues. Conduct team meetings, provide feedback, set performance goals, and of course recognition of outstanding cleaning achievements.

• Responsible for processing transactions, handling high dollar cash transactions, with offering sale benefits for shoppers. Provided friendly and attentive customer service, addressing inquiries/issues, handling returns or exchanges, multitasking with transactions and answering phones. • Assisted in-training cashiers the POS System and guidance on best customer service practice. • Counting down registers receiving multiple commendations from management for great attention to detail and accuracy on cash handling.

•Worked all areas including Box Office Cashier, Usher, Concession Stand, Attendant providing excellent customer service to moviegoers. • Handling sales of tickets, offering promotions, cash handle and processing of payments, maintaining accurate registers, and answering the phones. • Multitasking with great time management for multiple tasks such as customer transactions, restocking inventory, and cleaning in-between. Problem Solving skills to resolve customer complaints or addressed unexpected situations during fast pace busy movie screenings. • Collaborated with team to ensure clean environment and seating for each screening with receiving positive feedback from customers for resolving issues promptly and maintaining a welcome atmosphere.