Julie Roach Email & Phone Number

Boston, Massachusetts, United States

Wakefield, Massachusetts, United States

- Consult with Project Managers on best practices, best use of time and how to conduct successful onboarding to clients- Internal Training and Onboarding: Train new hires as part of our internal onboarding process in live and recorded sessions. This involves both straightforward product education as well as imparting my own training skills (“train the trainers”).- Client training: Travel onsite to schools for product training and consulting. When travel is not possible, conduct the training remotely as needed. - Developing Training and Documentation Materials via videos, lead webinars, articles, and documentation. - Record and edit product training videos and assessments. - Create and edit documentation to accompany training materials.- Be a source of knowledge for the Veracross Software to be a mentor and source of information to assist my colleagues

Wakefield, Massachusetts, United States

- Oversee client implementations, training, and support in best practices, specializing in the Accounting and Business Office modules; and then use this expertise to assist in product testing, development strategy and documentation.- Represent the voice of the customer to help inform our sales process and product roadmap.- Experience conducting kick-off calls, and online demonstrations of the product. - Collaborating with customers and managers on project planning, defining organizational priorities, goals, and objectives- Use creative problem solving to help customers reach their business goals and maximize the value they are getting from product - Internal advocate for my clients and to secure a deep relationship that allows them to thrive with our software- helped implement and support integration with Veracross Accounting Modules and Payment Processors (Including BlueSnap, Diamondmind, etc)

Wakefield, Ma

As an Account Manager at Veracross (Breuer & Co.), I am responsible for a full caseload of both international and domestic clients. Working with an integrated school information system, I am required to have an in-depth knowledge of how our company, our products and services, and how the tech and database management industries function. Each client has a different set of needs that have to be handled with exceptional care and punctuality. - Work as a liaison between these clients and my support engineer from the initial point of the sales contract close all the way through database implementation. - Support "maintenance mode" clients beyond their first-year on-boarding stages, continuing to build the crucial trust between myself and the client Point Person through weekly phone calls, emails, and an online ticketing system. These relationships allow my clients to trust my guidance as their project manager so that they can effectively utilize our CRM and ultimately invest in additional products to leverage even more value from the system.

Burlington, Ma

-Provide support to VP of Sales and other executives including heavy calendar work, travel arrangements, and expense reports-Point of contact to internal personnel and external customers for coordination of meetings-Place and maintain orders for all office and kitchen supplies, research information on potential vendors-Perform general administrative work; assisted finance department with expense reports-Assist in company sponsored event coordination

Boston, Ma

Provide legal, administrative and trial support for litigation firm; Involved in all aspects of the litigation cycle, including client intake, expert consults, research, trial, settlements and appeals; Draft and review wide range of legal documents, including pleadings, discovery, motions, subpoenas, briefs and correspondence; Assist trial preparation by preparing various trial notebooks and organizing trial exhibits; Attend trial, mediation, depositions and meetings; Conduct comprehensive case research, including deposition analysis and medical records review; Work closely with clients, witnesses, experts and opposing counsel in obtaining required information; Prioritize multiple obligations under tight deadlines; Manage attorneys’/firm president’s calendars, coordinate travel arrangements, and schedule meetings, teleconferences and depositions; Perform clerical and support functions, such as answering phones, filing and updating computer database; Heavy client and attorney contact via telephone, email and face-to-face visits.

Woburn, Massachusetts

Technical recruiting and engineering services partner for companies within the Greater Boston Area. Responsible for placing talented engineers in a variety of industries including High-Tech, Medical Devices & Products, Aerospace & Defense, Consumer Goods & Industrial Products, Transportation and Electronics. Aerotek provides staffing employment opportunities to our clients on a contract, contract to hire and permanent basis depending on their needs.I specialize in technical staffing through Aerotek CE®, a division of Aerotek. I recruit technical professionals in many sectors with a focus on:• Software Engineering• Systems Engineering• Hardware Engineering

Bryant University

Assured printers were running efficiently and am in charge of fixing printers and printer technology.

Bryant University

Dedicated approximately over 20 hrs a week for 16 weeks in the fall and 16 weeks in the winter/spring including training, travel and games.

Wayne, New Jersey

-Helped with administrative work-Talked and worked with constituents to assist with their concerns-Aided with senior staff with research and organization

Paramus, New Jersey

Created spread sheets on new vendors and bank reconciliation. Helped organize and create templetes.

Franklin Lakes, New Jersey

Farr Soccer Academy, 2009-2011Soccer Trainer. Responsibilities: trained 5 yr old through high school aged children in soccer techniques and strategies; taught children specific moves and knowledge of the game; able to oversee and delegate work to other trainers; and helped focus the younger children and keep them on task

Bergen County, New Jersey

Nanny, care for two young children. Responsibilities: chauffer, meals, party planning, tutoring, CPR certified, doctor appointments

Bergen County, New Jersey

Certified Grade 8 FIFA referee, soccer official. Responsibilities: officiate soccer games and administering game rules