Dependable Customer Service agent and Office Clerk with 10 years of experience and proven skills in • Scheduling, canceling, re-scheduling appointments• Entering, verifying, and updating data from multiple resources• Training with quality control for new employees• Responsible for incoming / outgoing emergency and non-emergency phone calls• Maintaining accurate files and records using Microsoft office, Excel, Outlook and QuickBooks• Promptly responding to general inquiries from member staff and clients via email and phone • Fluency in Spanish and English• Self-directed and organized managing a wife range of administrative needs with the ability to determine the daily needs of my employer.