Customs Compliance: Ensure all import and export activities comply with local and international customs regulations, including accurate documentation and adherence to tariffs, duties, and trade restrictions.Shipment Coordination: Manage the logistics of incoming and outgoing shipments, working closely with freight forwarders, carriers, and customs brokers to ensure timely and cost-effective transportation of goods.Documentation Management: Prepare and review shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to ensure completeness and accuracy.Inventory and Supply Chain Monitoring: Track and analyze inventory levels, coordinating with suppliers and manufacturers to optimize stock availability and reduce lead times for international shipments.Vendor and Supplier Relations: Maintain strong relationships with suppliers, vendors, and third-party logistics providers to resolve any shipping issues or delays while negotiating favorable shipping terms.Data Analysis and Reporting: Analyze shipping costs, transit times, and inventory levels to identify opportunities for cost savings and process improvements, while providing regular reports on logistics performance.Compliance and Risk Mitigation: Identify potential risks in the supply chain, such as delays, regulatory changes, or geopolitical factors, and develop strategies to mitigate their impact on the company’s import/export operations.Team Collaboration: Collaborate with cross-functional teams including procurement, sales, and warehouse staff to ensure smooth communication and coordination of logistics activities.

As Executive Director of Napas FC Academy, my key duties include:Strategic Leadership: Oversee the overall vision and strategic direction of the academy, ensuring alignment with our mission to foster youth athletic and personal development.Program Development: Design, implement, and improve soccer training programs to enhance player performance, ensuring all programs follow best practices for youth development.Team Management: Lead and manage coaching staff, providing guidance, training, and evaluation to ensure high-quality coaching standards.Financial Oversight: Manage the academy’s budget, ensuring resources are allocated efficiently and securing sponsorships, fundraising, and financial partnerships to support the academy's growth.Community Relations: Serve as the primary liaison with parents, sponsors, and local organizations to build relationships and grow the academy’s visibility within the community.Event Coordination: Plan and execute academy events, including training camps, tournaments, and recognition programs, such as the Fall Soccer Night Tournament and Unity Soccer Fest.Administrative Duties: Ensure compliance with league rules, maintain proper player registrations, and communicate academy updates through email or other platforms.

Provide customer-facing support and problem resolution - troubleshoot production issues, identify and address the root cause, and work with engineering teams to get the resolution deployed to production.Provide Tier1&2 end-user support for escalations and ensure IT service levels are maintainedSupport data migration and data analysis activities.Documenting processes, including error reports and changes to field history tables.Provide software integration and error resolution.Mapping and Managing processes to ensure integration with business objectives and in company CRM systems Oracle and Salesforce.Provide initiatives and solutions to increase company-wide savings opportunities.

Create and Manage Global Logistics Operations processes that increase efficiencies and improve Global Logistics performance and Company savings.Create, implement, and measure Global Logistics processes ensuring the Company Procedures and Global Laws compliance. Provide team training in new or modified processes and their key performance index (KPI).Created a “drop shipment” process that ensures the Direct-to-customer Sales Order delivery process saving the company in shipping costs.Created a return from the field process (RMA) that accelerates the Dock to the Stock process allowing the company to save on inventory replenishment cost.Created a Sales Order fulfillment process and metrics that increased the logistics Staging team performance 75% from 2019 until June 2020 Sales Order processing.Process Suppliers purchase orders to ensure suppliers on-time payments and continue support to Global Eagle.Created monthly reports of team On-time Deliveries and provide results and improvement feedback to management.Create and Implement a process to increase warehouse usage efficiency to reduce costs in concepts of space renting.Manage projects to create the shipping team KPIs, efficiency, and Global Trade compliance.Create international shipping processes that provide shipping routes that ensure the company saving in shipping costs.Create processes to measure inventory usage and aging to improve costs in inventory replenishment and usage.Create, implement, and measure processes to provide Sales Order service efficiency and the company's ability to serve the customers faster.

Developed, implemented, and monitored AT&T International Trade operation processes and customs brokers performance for AT&T in Argentina, Brazil, Colombia, Canada, Ecuador, El Salvador, Guatemala, USA, and USA territories (Guam, Puerto Rico, and US Virgin Islands). During the 6 years, I: Core role on AT&T integration of Amber Road “Global Trade Management Suite” with Oracle.Improved AT&T importation metrics from 65% to 92%.Implemented operations processes that improved importation process transit from 75% meeting 5 calendar days in 2016 to 95% in 2019.In 2016 implemented the Trade Operations process in Argentina to improve importations transit time. As of result 100% of orders sent to Argentina are imported today – an increase of 25%.Since 2016 AT&T Brazil has been one of the first 5 best importers in Brazil due to processing most of the shipments within 5 business days of arrival in Brazil according to Brazil customs and a cost savings of about $150k USD per year.In Brazil, analyzed broker performance from 2014 and 2015 resulting in a change of customs broker that saved AT&T about $500k USD in concepts of customs broker fees and storage costs.Contracted a new customs broker supplier and their trade operation process in Venezuela, 2017. This implementation ensured 100% of orders to be imported in Venezuela.Establish and ensure performance metrics of customs brokers and create control processes to avoid customs delays.Acted as Subject Matter Expert in the implementation of Amber Road. to manage AT&T global trade compliance.In the USA, ensured customs compliance and success in projects such as Internet of Things (IoT), Network Disaster Recover (NDR) and fist net. Also involved on shipments that were imported to fulfill DirecTV projects.Processed FCPA compliance for all AT&T customs brokers in the countries managed.

LEAD IMPORT AND EXPORT, LOGISTICS ANALYST – AT&T Mobility, 2008 – 2013 Processed all exportation of telecommunication equipment for cruise ships all over the world and managed company logistics for all purchases.• Created multiple processes to ensure that cruise ships telecommunication equipment arrives on time to avoid project delays and outages of service. Among them the process for Ship in Transit Spares.• Created the business unit first International Trade Model and Compliance programs.• Implemented company reverse Logistics programs.• Developed metrics system to measure supplier’s performance and best practices. Created logistics, Asset Management, and Procurement metrics.• Filed AES / EEI documents for applicable exportations. Customs classification.• Earned numerous annual evaluations “exceeds” and received the AT&T Key Performer Award. This award is given to AT&T employees who successfully implement initiatives that bring costs and process improvement initiatives.

FIXED ASSET ANALYST, AT&T Mobility, 2005 – 2008Receive purchase orders, control and manage AT&T network equipment in South Florida.• Received the Service Excellence (SEA) Award during the e-911 project in 2008. This award was granted for saving AT&T ~$2M dollars by reaching out to the vendor who was providing new equipment instead of upgrading existing ones. Once the existing units were upgraded the project success including this saving initiative.• Performed inventory audits; performed purchase order receiving compliant with Sarbanes Oxley (SOX) and developed processes to meet AT&T Sarbanes and Oxley compliance during order receiving.• Participated in special projects such as the launch of the first iPhone, Cingular Wireless acquisition of AT&T Wireless, Launch of 3G technology in Florida and Project E911.