Julio Cesar Bigheti Email & Phone Number

State Of São Paulo, Brazil

● Working in the quality department, ensuring that all activities are executed in accordance with the company's standards, policies, and guidelines;● Introducing agile methodologies (Kanban and SCRUM) to increase process efficiency and foster a continuous improvement environment;● Planning and executing internal and supplier audits, ensuring process compliance and providing support in external certification audits;● Developing operational process modeling and documentation using BPMN, ensuring activity standardization and alignment with organizational goals;● Monitoring process performance indicators and identifying continuous improvement opportunities based on methodologies such as PDCA and Six Sigma;● Coordinating process optimization and quality management projects, proposing adjustments and controls to eliminate operational defects and introduce new practices when necessary;● Responsible for the update and validation of process documentation in the document management system, ensuring the maintenance of quality standards;● Implementing strategic KPIs to evaluate performance, ensuring internal teams follow industry best practices;● Preparing management reports, tracking performance indicators, and providing support for strategic decision-making.Main clients: Microsoft, Amazon, Google, and Oracle.Main results: (1) Implemented the Supplier Quality Index (IQF) based on ISO 9001, resulting in a 10% improvement in supplier delivery quality. (2) Developed and implemented the Business Continuity Plan (BCP) based on ISO 22301, ensuring the continuity of company operations in crisis situation.

● Leading a technical team, responsible for defining work schedules and managing metrics and KPIs using ITIL and COBIT methodologies;● Coordinating high-availability operations (24x7x365) for monitoring telecommunications networks (PDH, SDH, MPLS, DWD), WAN and LAN networks, managing over 3,600 km of fiber optics;● Supervising the installation, testing, and certification of UTP and fiber optic cabling in data center environments, ensuring adequate infrastructure for critical operations;● Managing incidents and proactive demands, ensuring the quick resolution of issues and the continuity of services;● Implementing processes and procedures in the quality area, with a focus on ticket control, SLA management, and continuous improvement of technical support;● Conducting visits and meetings with clients to understand their needs and implement operational improvements;● Developing spreadsheets and management reports to analyze indicators and assist in strategic decision-making.

● Managing and supporting telecommunications network operations, including PDH, SDH, MPLS, DWDM networks, as well as optical networks and hub infrastructures;● Developing and updating operational procedures, contributing to maintaining high quality standards in telecom operations;● Planning and coordinating training for NOC teams, ensuring staff qualification and adoption of best practices;● Approving and integrating management systems, collaborating with suppliers to meet operational needs and ensuring the effectiveness of implemented solutions.

Master Of Business Administration - Mba, It Quality Management

Bachelor’S Degree, Information Technology Management