• Serve as a technical resource for Sales and Customer Success when crafting technical responses for proposals, upsell/cross-sell efforts, and other ad hoc sales initiatives• Evaluate, translate, and refine customer requirements into technical specifications that provide a comprehensive and accurate framework for engineering and production to move the process forward• Collaborate cross-functionally in developing customer-specific solutions• Help facilitate the sales process by acting as a technical conduit between prospects/customers and internal Wi-Tronix teams • Ensure end commissioning on initial installs are complete and successful• Qualify technical components of the sale as requested.• Provide technical guidance, education and subject matter expertise to prospects and customers during the sales process as requested• Present and articulate complex technical solutions with the ability to highlight aspects most relevant to the customer stakeholder• Perform product demonstrations, conduct basic training on products, and one-on-one discussions with customer stakeholders• Establish credibility and leverage interactions with technical customer stakeholders to expand engagement and create Customer Advocates at the technical level• Support pilot installations: understanding the technical requirements, the expected customer outcomes, and the problem our solution is solving for the customer• Hand off the responsibilities of client interactions once the pre-sale portions of the sales cycle has ended cross functionally including entering technical specifications in Salesforce• Develop and maintain depth of relevant Wi-Tronix domain knowledge, market, and competitive positioning• Share ideas for innovation based on pre-sales experiences and communicate to product to future define; support product and marketing’s effort to define our product • Commit to continuous learning and development of personal skills working towards mastery

• Serve as a technical resource for Sales and Customer Success when crafting technical responses for proposals, upsell/cross-sell efforts, and other ad hoc sales initiatives• Evaluate, translate, and refine customer requirements into technical specifications that provide a comprehensive and accurate framework for engineering and production to move the process forward• Collaborate cross-functionally in developing customer-specific solutions• Help facilitate the sales process by acting as a technical conduit between prospects/customers and internal Wi-Tronix teams • Ensure end commissioning on initial installs are complete and successful• Qualify technical components of the sale as requested.• Provide technical guidance, education and subject matter expertise to prospects and customers during the sales process as requested• Present and articulate complex technical solutions with the ability to highlight aspects most relevant to the customer stakeholder• Perform product demonstrations, conduct basic training on products, and one-on-one discussions with customer stakeholders• Establish credibility and leverage interactions with technical customer stakeholders to expand engagement and create Customer Advocates at the technical level• Support pilot installations: understanding the technical requirements, the expected customer outcomes, and the problem our solution is solving for the customer• Hand off the responsibilities of client interactions once the pre-sale portions of the sales cycle has ended cross functionally including entering technical specifications in Salesforce• Develop and maintain depth of relevant Wi-Tronix domain knowledge, market, and competitive positioning• Share ideas for innovation based on pre-sales experiences and communicate to product to future define; support product and marketing’s effort to define our product • Commit to continuous learning and development of personal skills working towards mastery

• Oversee all propulsion systems (SMART/MX DPM, Metra Toshiba VVVF). Be the point of contact for any issues or concerns between Customer, Supplier and Nippon Sharyo members (US and Japan).• Investigate all Electrical/Mechanical/Interior issues to find root cause• Effectively manage schedules, quality procedures and safety processes. • Lead and train Field Service Engineers and Technicians• Create investigation reports using drawings, photos and previous customer claim reports• Ensure all defects are confirmed within 24 hours of initial report from the customer, pending car availability• Ensure all available details are included when filling out DMR and RR forms• Oversee FRACAS system to ensure accuracy• Attend and prepare updates for daily customer meetings• Update the Master Defect log and FMI (open/close items) on a daily basis• Check email on a regular basis and carry company issued cell phone at all times• Meet with Customer Representatives daily to resolve open issues• Resolve technical issues with respect to warranty claims by communicating with NS Engineering, Purchasing, and SQA to resolve issues• Undertake all maintenance actions and respond to the submission of warranty claims• Communicate with sub suppliers to ensure that sufficient technical support is being provided to resolve any reoccurring defects• Ensure adequate records are maintained• Inform NS Senior Management of field activities• Provide warranty replacement parts in a timely manner. Manage spare parts for warranty• Manage and coordinate any post-delivery retrofit work• Must cover for Site Managers when needed• Follow all company policies, procedures and safety rules• Maintain work area in a clean and orderly condition• Perform other duties as assigned

•Manages equipment inspection, maintenance, and repair programs and provides diagnostic and troubleshooting expertise in order to increase equipment availability and reliability.•Functions in primary leadership role for his/her shift while maintaining oversight responsibility to ensure proper communication of mechanical issues, safety issues, material issues, etc.•Manages maintenance of rolling stock equipment in accordance with all Amtrak and regulatory requirements.•Oversees the scheduling and execution of all work orders for assigned equipment including planned corrective and preventive maintenance.•Reviews daily reports to ensure all inspection and work order results are properly recorded in WMS with attention to conditions found, performance measurements taken/recorded, symptoms noted, and inspections completed and/or deferred.•Monitors availability and reliability metrics and promptly evaluates problem areas.•Participates in Maintenance Effectiveness Reviews essential to the Reliability Centered Maintenance program.•Ensures foremen and mechanical craft employees are properly trained in inspection, test, and maintenance procedures.•Implements inspection and mechanical service related safety plans and programs.

• Perform technical service work for delivery of new equipment as well as warranty related problems after equipment is in service.• Coordinate any vendor/warranty related repairs with our suppliers and costumer to minimize equipment downtime.• Effectively manage time, material and company resources to ensure all costumer concerns are address in a timely manner.

General Duties Schedules and Meetings Plan/Update and communicate Internal Test Schedule daily Meet with applicable departments on open item issues related to inspection scheduling Attend and prepare updates for QA Gemba Board meeting daily Attend QA safety walk weekly Attend and prepare updates for QA departmental meeting weekly Attend departmental Supervisor and Engineer meeting weekly Customer Relations Interface with resident inspectors daily Interface with internal project coordinator daily Inspection/Testing Ensure completion of required Internal Tests Ensure completion of required Witness Tests Interface with QA engineering team to develop and revise Inspection procedures as needed Ensure all Test Inspectors are trained on all applicable Test procedures Monitor and control Inspection tools Administrative Monitor and ensure completion of ADP daily Monitor and ensure Team Leads are completing TPM updates Complete applicable expense reports related to Test Inspection Monitor attendance and overtime usage weekly Safety Ensure Teams are trained on all required applicable safety procedures Monitor team for proper PPE usage daily Update and review safety walk data weekly Prepare updates for safety improvements monthly 5s Monitor Team Leads for sustained 5's in assigned areas daily QCDMS/ QAP Ensure team members have received training and comply with "QAP"- Quality Assurance Plan in areas of responsibility.