A highly motivated individual with great people skills who is a team player and is bilingual in English and Spanish.Strong communication and and negotiation skills which have developed over the last 24 years working in all aspects of debt recovery and member/customer retention/relations initially within the consumer sector and currently in commercial for the last 18 Years.Debt Recovery: Proficient in all aspects of Commercial Debt Recovery from initial recovery contact/negotiations with Solicitors, Accountants, Financial Advisors and Sole Traders to Pre-Legal process including Commercial Credit defaulting, skip searching, negotiating commercial settlements and preparing Legal documents for further Legal action.Member Retention:Strong communication skills, relational, strong dispute resolution skills with proven record of success in member retention and turning negatives into positives.Member Relations Specialist:Proven record of understanding and resolving disputes which benefit both the business and the customers/consumers resulting in a positive outcome to a negative situation.Charity work:* Christmas Appeal* Floods* International Covid 19 Relief appeal