At The Diagnostic Service Center, we are at the forefront of this emerging field combining medical leadership, ground-breaking technology and the best scientists to create better outcomes for doctors and patients alike.. Our goal is to become the national leader in the provision of clinically relevant medical diagnostic services in the United States with significant plans for expansion so that we can be there for you when you need us most.● In charge of building and sustaining connections with business associates and coming up with plans to boostproductivity and profitability, which rose by 30% in only 60 days.● Oversaw a team that successfully deployed continuous testing as part of an automated quality assuranceprocess to speed up and improve the quality of genetic test findings and make it easier for patients to examinethem.● Developed a user-centered quality assurance training package that the recently established QualityAssurance department effectively executed.● Forged strategic collaborations and developed, executed, and maintained ties with genetic testing laboratories.● Obtained funding to meet the organization's goals and major revenue targets.● Supervised the formation of alliances, oversaw prospecting, and managed key accounts, including retentioncampaigns.● Oversaw major accounts and labs in the US, bringing in more than $120 million annually

● Founded and oversaw the e-commerce division, fostered a culture of surpassing consumer expectations, andsurpassed all performance benchmarks and targets set forth by the organization.● Trained and mentored new team members, such as EyeCare Practitioners and employees, how to useonline contact lens buying systems.● Helped eye care professionals create and manage a template-based website so that their patients could purchase contact lenses online. Including maintaining monthly and annual sales data and revising prices. ● Maintained and updated all new and current items making sure they were visible online.● Communicated with major contact lens manufacturers which include (CooperVision, Bausch & Lomb, Johnson & Johnson, and Vistakon)● Collaborated with software engineers and IT to rebuild a scanner program.● Created documentation and user guide to supply Eye Care Practitioners. Trained staff members with installations and troubleshooting.

Responded to incoming calls, email and chat requests according to guidelines. Utilized solutions-based sales techniques to match products to customer needs. Assisted customers' needs and how to highlight the features and benefits of products. Assist with loyalty and retention efforts including proper handling of cancellation callsWorked closely with other teams and departments within the company to facilitate effective inter-departmental communication. Accurately and efficiently handled customer inquiries for Customer Service and Technical Support when needed. Performed problem resolution across all channels regarding billing inquiries, pricing, general account information, and various other customer service requests.