Julissa Posadas Email & Phone Number

Texas, United States

• Manage issue resolution and maintain clear, proactive communication throughout the resolutionprocess
• Manage case escalations to ensure proper response and resolution times are met
• Manage Un-assigned case queue and disperse cases to the correct parties
• Collaborate directly with Independent Providers and Provider Agencies to address and resolve supportrequests, ensuring timely and effective solutions
• Operate in a fast-paced environment with proven ability to manage multiple escalations simultaneously(multi-task)
• Collaborate to streamline processes and enhance outcomes, improving overall service quality

• Assisting recruiting with New Hire & Returning clinician onboarding
• Building and maintaining unique clinician relationships
• Identifying challenges and providing resolutions
• Providing above and beyond support for clinicians
• Liaison between clinician and other internal departments
• Educating clinicians on company processes and procedures

Bedford, TX

• Performed data entry for customer information
• Managed client records
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general mortgage inquiries

Fort Worth, Texas, United States

• Exhibits a positive attitude to every patient experience
• Creates the first impression and a lasting impression for each patient on the phone
• Develops and maintains office schedule(s) to meet practice goals
• Responsible for answering incoming calls including new patient calls, scheduling patient appointments, and follow-up calls
• Manage unscheduled list to ensure patient follow through to meet scheduling goals
• Educate and consult patients discussing treatment needs and presenting treatment plans

Colleyville, Texas, United States

• Strong leadership skills and ability to manage, train and motivate a diverse employee group
• Recruit, hire, train, and mentor staff
• Developing skills
• Dedication to providing exceptional customer service skills
• Strong interpersonal and conflict-resolution skills
• Knowledge of computers sufficient to fulfill management functions