- Support 10,000+ users across the university, monitoring the ticketing system to address any VoIP phone or network issues.- Guide users with Clearspan/OpEasy/Webex (soft phone) password reset, activation, and configurations.- Assist with patching ethernet cables in switch rooms across campus.- Design and implement plans for internet activation projects to provide end-users with internet connectivity.

-Perform intake assessments on new clients, support clients through addiction detoxification and recovery, observe, intervene and report client adherence to program policies.-Collaborate with staff and supervisors to administer scheduled program curriculum utilized for the rehabilitation of substance abuse.-Maintain confidential medical records under HIPAA standards.

-Hands-on training program in networking, cybersecurity, and data science.-Engaged in coursework through the Cisco Networking Academy to prepare for a lifetime certification in networking.-Honed networking skills via mentoring sessions with tech industry professionals.

-Ensure that passengers arrive safely and timely to their destinations, maintaining a driver rating of 4.98.-Multitask and remain calm in a high-pressure environment. Tasks include managing fares, navigating during heavy traffic, and maintaining customer satisfaction through conversation.-Organize schedule around peak need and surge pricing to ensure efficient passenger transport while maximizing earnings. -Handle all financial records, including tax-deductible expenses, mileage, and earnings.

-Upheld company delivery standards by meeting strict deadlines and ensuring customer satisfaction through courteous service. -Responsible for sorting daily airplane shipments into delivery vehicles to prepare for accurate and efficient route structure.-Met and surpassed productivity targets, performing over 100 deliveries per day.-Communicated with team members and management to assist with routes falling behind schedule.

-Trained and managed a team of 6 kitchen staff.-Oversaw daily kitchen and restaurant operations, ensuring quality food and service, and acting as point of contact for customer concerns. -Responsible for food and supply inventory and delivery across 3 franchise locations.