Julius Ron Zeta Email & Phone Number

Own customers and cloud technical issuesResearch, diagnose, troubleshoot, and identify solutions to resolve customers issuesManage escalations and work with R&D and product managers to resolve themDocument solutions and knowledge using leading techniques, notes and formats

Supervise the work of all team member, ensuring all incidents are handled within SLAResponsible for day to day operation of the team, which include workload allocationWorks with other team in resolving issuesWorks with and under the direction of the Project Manager and with customer nominated representatives.

Day to day provision of second/third line support for technologies that the team owns within agreed SLAs. Out of business hours support may be expected.Manage and prepare for the implementation of projects in the operational/support environments including: evaluation, feasibility, technical investigations, pilots, and proof of concepts, training and knowledge transfer to and from other support teams.Provide expert advice to help inform Line Management about the technical… Show more Day to day provision of second/third line support for technologies that the team owns within agreed SLAs. Out of business hours support may be expected.Manage and prepare for the implementation of projects in the operational/support environments including: evaluation, feasibility, technical investigations, pilots, and proof of concepts, training and knowledge transfer to and from other support teams.Provide expert advice to help inform Line Management about the technical capabilities of IT products within the operational support environment. Assess the feasibility of proposed projects to ensure appropriateness of solutions and to maintain alignment with the wider technical framework.Ability to produce quality technical documentation, present and explain technical concepts tocustomers in plain English. Proactively take ownership of updates to ensure timeliness, depth andbreadth of content.Build and maintain effective relationships and lines of communication with other IT Teams, thirdparty suppliers and the Business Streams to facilitate effective delivery. The Application Engineer isa key contact for significant number of business applications. The role is important to ensure thatthe key systems operate within service level agreements. Show less

Philippines

Daily operational end to end monitoring (Infrastructure to application performance) using dynatraceEscalate to application owner any problem or anomaly detected by dynatrace that might cause an outageUpdate client dashboard for monitoring and metricsCreates daily and weekly status report on all monitored applications.Provide and/or facilitate prompt and quality on-site or remote production issue support (root cause analysis) using Dynatrace and other… Show more Daily operational end to end monitoring (Infrastructure to application performance) using dynatraceEscalate to application owner any problem or anomaly detected by dynatrace that might cause an outageUpdate client dashboard for monitoring and metricsCreates daily and weekly status report on all monitored applications.Provide and/or facilitate prompt and quality on-site or remote production issue support (root cause analysis) using Dynatrace and other tools.Demonstrate accountability and ownership for the team’s scope of work, such as the proper handling of all customer queries and management of tickets. Show less

Philippines

Responsibilities:● Assist in developing and implementation of a deployment plan.● Work with IT Application Development and QA teams to deploy and troubleshoot the system applications.● Develop deployment support documentations● Work with the management to develop deployment specifications and configurations.● Assist in new system development and enhancements.● Uses python, selenium and powershell for developing deployment apps● Act as primary customer contact for… Show more Responsibilities:● Assist in developing and implementation of a deployment plan.● Work with IT Application Development and QA teams to deploy and troubleshoot the system applications.● Develop deployment support documentations● Work with the management to develop deployment specifications and configurations.● Assist in new system development and enhancements.● Uses python, selenium and powershell for developing deployment apps● Act as primary customer contact for deployment-related inquiries and issues.● End-to-end accountability for the successful deployment of Ecommerce system to the environment● Analysing and debugging application and system issues Show less

Metro Manila

Analyst works as part of a team that installs or upgrades reservation systems to clients. Throughout the install, the analyst provides a variety of tasks ranging from application deployment, configuration, performance testing, and go-live support. The Application Technical Support Analyst acts as the first point of contact who supports an in-house application that includes handling of inquiries from users globally. The analyst is also responsible for monitoring, escalation, and manages delivery… Show more Analyst works as part of a team that installs or upgrades reservation systems to clients. Throughout the install, the analyst provides a variety of tasks ranging from application deployment, configuration, performance testing, and go-live support. The Application Technical Support Analyst acts as the first point of contact who supports an in-house application that includes handling of inquiries from users globally. The analyst is also responsible for monitoring, escalation, and manages delivery for IT production systems and services based on operation requirements and service level agreement.Responsibilities:Engagement with IT Product Manager to plan and execute customer implementation and product releases.Application deployment and configuration of the reservation system including add-on application. This also includes subsequent upgrades during the project.Provide technical and functional support to customers during acceptance testing.Perform IT validation which includes UNIX, Windows, and Network testing.Perform operational validation testing of the environment to ensure all technical and operational components are in place and working as expected.Respond to a client logged Service Now INCs as they come in during the projectAttend weekly status meetings and provide meeting notes from the Install perspective to pod lead.Prepare and participate in a go-live readiness exercise for the assigned client.Execute go live operational tasks to bring environments liveGather different logs for the developer’s investigation (application, server, web, java, EAI and .Net API logs)Performs start/stop of services for Windows and Linux Application and Web serversTreat every device with the same respect and urgency regardless of its purpose, name, or environmentProvide support for planned technology upgrades (Change implementation) for network, systems, and application. Show less

Responsibilities:Analyzes data provided by Information Provider to check the format and structure consistency. Determines product specifications and requirements specified by the Information Provider. Ensures that the data structure is platform compliant.Communicates with Project Manager and client to be able to gather all needed information and to plan out all necessary changes to make for the database for Reload and Updates. Extracts/Map data (XML and other formats) by creating or… Show more Responsibilities:Analyzes data provided by Information Provider to check the format and structure consistency. Determines product specifications and requirements specified by the Information Provider. Ensures that the data structure is platform compliant.Communicates with Project Manager and client to be able to gather all needed information and to plan out all necessary changes to make for the database for Reload and Updates. Extracts/Map data (XML and other formats) by creating or updating XSLT for data conversion using Stylus Studio according to database requirements (schema and other documents) provided by the Information Provider.Transform the extracted/raw data by updating configuration files according to peer and producer reviews.Loads data in different environments. Perform basic manual testing, functional testing, and load testing to ensure that it will work properly before passing to Production Analyst and/or Quality Analyst.Collaborates and adds value through participation in peer review, provides comments and suggestions.Determining database environment set up for database from development through production implementationMaintains configuration files and documents by updating systems for version control. (PVCS/SVN). Updates and maintains document management systems with standard operating procedures on database products.Monitor any issues entered by the Client. Analyze, Investigate and Resolves reported issues filed as defects in the defect tracking tool (Test Track Client). Also, Updates tracking tool to reflect actual work, progress, statusInvestigates the cause of delays, client-feedback and production errors and prepares reports. Provides fixes to problems raised from Production and QA group. Creates Work Order (scheduled updates) for the databases.Monitoring and Coordinating with PA/QA to make sure that projects/updates/database was being promoted successfully and meet with the database requirements Show less

Paranaque City, Philippines

Process database to be promoted online.Provides support to Project Managers, QA, Database designer with regards to processing the updates of different databases. Follows instruction from a database designer Pull configuration files from the repository (PVCS/SVN) to update the working environment. Edits and executes shell script from different working environments and ensures that it completes successfully. Loads assembled product to the environment for intensive software… Show more Process database to be promoted online.Provides support to Project Managers, QA, Database designer with regards to processing the updates of different databases. Follows instruction from a database designer Pull configuration files from the repository (PVCS/SVN) to update the working environment. Edits and executes shell script from different working environments and ensures that it completes successfully. Loads assembled product to the environment for intensive software testing Ensures completeness of project related information and data to effectively perform assigned tasks.Communicates errors, discrepancies, and missing/late data to the database designer. Uses Test Track Client to log the issues and update the tracking tool to reflect actual work progress and status registered by the analyst. Performs initial QA Validation. Recommends improvements in the work process to meet schedule and target productivity. Show less