Julius Ron Zeta Email & Phone Number

Own customers and cloud technical issuesResearch, diagnose, troubleshoot, and identify solutions to resolve customers issuesManage escalations and work with R&D and product managers to resolve themDocument solutions and knowledge using leading techniques, notes and formats

Supervise the work of all team member, ensuring all incidents are handled within SLAResponsible for day to day operation of the team, which include workload allocationWorks with other team in resolving issuesWorks with and under the direction of the Project Manager and with customer nominated representatives.

Day to day provision of second/third line support for technologies that the team owns within agreed SLAs. Out of business hours support may be expected.Manage and prepare for the implementation of projects in the operational/support environments including: evaluation, feasibility, technical investigations, pilots, and proof of concepts, training and.

Philippines

Daily operational end to end monitoring (Infrastructure to application performance) using dynatraceEscalate to application owner any problem or anomaly detected by dynatrace that might cause an outageUpdate client dashboard for monitoring and metricsCreates daily and weekly status report on all monitored applications.Provide and/or facilitate prompt and.

Philippines

• Responsibilities:
• Assist in developing and implementation of a deployment plan.
• Work with IT Application Development and QA teams to deploy and troubleshoot the system applications.
• Develop deployment support documentations
• Work with the management to develop deployment specifications and configurations.
• Assist in new system development and enhancements.

Metro Manila

Analyst works as part of a team that installs or upgrades reservation systems to clients. Throughout the install, the analyst provides a variety of tasks ranging from application deployment, configuration, performance testing, and go-live support. The Application Technical Support Analyst acts as the first point of contact who supports an in-house.

Responsibilities:Analyzes data provided by Information Provider to check the format and structure consistency. Determines product specifications and requirements specified by the Information Provider. Ensures that the data structure is platform compliant.Communicates with Project Manager and client to be able to gather all needed information and to plan.

Paranaque City, Philippines

Process database to be promoted online.Provides support to Project Managers, QA, Database designer with regards to processing the updates of different databases. Follows instruction from a database designer Pull configuration files from the repository (PVCS/SVN) to update the working environment. Edits and executes shell script from different working.