Jumaan Waters Email & Phone Number

New York City

Specialized in hire/retire cases across twenty to twenty five clients using remote support software.Supported both Mac and Windows environment with equal alacrity. Maintained asset and process documentation for the particulars of specific software, setups andResolved issues on demand and onsite at five clients local to New York City, in addition to support.

Telecommute

Filled orders of pending writing jobs, varying between fifty and three-thousand words.

New Providence, NJ

Provided sole desktop support for 30 users, on-site and telecommuting.Day to day support of Microsoft Office 2003/2007 products, especially Outlook, Excel and Access. Deployed a virtual server solution using Windows Server 2008 to handle the roles of Domain Controller and Exchange Server. Resolved routine technical issues with home users, providing phone.

New Providence, NJ

Managed and maintained Active Directory records for a primary site of 100+ employees in four heterogeneous groups with a multitude of subgroups. Provided troubleshooting solutions for IP Phone systems (Avaya and Polycom), hardware-related and software-related issues alike. Responded to Windows workstation and server support issues for two sites and 100+.

Greater New York City Area

Managed flow of digital communication between clients and company (e-mail and facsimile). Responds to specific issues with client requests in a service-related environment.Communicated with overseas manufacturer of consumer electronics in order to effectively test and troubleshoot prototype products to meet the specifications of employer/buyer.Maintained.

East Orange, NJ

Formulated lesson plans for students on behalf of absent teachers. Extensive experience leading small and large classes within various grade levels and mentoring students with learning difficulties. Assisted administration with identifying and implementing objectives to enhance school environment.

East Orange, NJ

Maintained separate file of former and current employees; processing paperwork of various import - from vacation time to new employee applications.

Livingston, NJ

Responsible for retrieving stock from cold storage as a keyholder. Assisted with line service as well as table service for special events.Aided in preparation of cook-to-order as well as banquet-style meals.Maintenance of dining hall, particularly after-session cleaning.

Newark, NJ

Revised State Management Plan manual, replying to sub-grantees, maintaining filing system of key employees.Assisted in the maintenance of the central filing system for a significant federal and state grants program. Revised company guidelines and policies based on their state levelcounterparts, such as the company-wide State Management Plan. Responded to.

Newark, NJ

Assisted in the maintenance of the central filing system for a significant federal and state grants program. Revised company guidelines and policies based on their state levelcounterparts, such as the company-wide State Management Plan. Responded to telephone inquiries from sub-grantees and the general public on a variety of subjects directly related to.

Ba, Communications

Internetwork Engineering

Completion of program and certification suite will earn the title of Microsoft Certified Professional.