Jumanah Olayan Email & Phone Number

Riyadh, Sa

الرياض

Riyadh, Saudi Arabia

Position Responsibilities Include:- Supervise day-to-day operations in the customer service department .- Respond to customer service issues in a timely manner .- Create effective customer service procedures, policies, and standards .- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis .- Maintain accurate records and document all customer service activities and discussions .- Assess service statistics and prepare detailed reports on your findings .

Riyadh, Saudi Arabia

- Interact with clients on the internet, and face-to-face in a professional manner .- Meet all customer needs and exceed expectations, upholding our strong reputation . - Continually expand your knowledge of our business in order to .- Accurately answer the question and address client concerns . - Log all contacts in our customer database system accurately .- Maintain accurately and up to date client files .- Generate quotes and timelines for clients as requested .- Suggest additional products and services of use to clients .- Investigate and pursue client leads, expanding our client base .- Conduct basic administrative tasks such and copying and filing .- Excellent computer skills, including Microsoft Office and databases .- Proactively seek solutions to problems, notifying Management when concerns arise .

- Maintaining a positive, empathetic and professional attitude toward customers at all times .- Responding promptly to customer inquiries .- Communicating with customers through various channels .- Acknowledging and resolving customer complaints .- Knowing our products inside and out so that you can answer questions .- Processing orders, forms, applications, and requests .- Keeping records of customer interactions, transactions, comments and complaints .- Communicating and coordinating with colleagues as necessary .- Providing feedback on the efficiency of the customer service process .- Managing a team of junior customer service representatives .- Ensure customer satisfaction and provide professional customer support .