Júlia Maria Pontes Email & Phone Number

Niterói, Rj, Br

São Paulo

Customer Experience:- Conduct interviews in English with players worldwide to gather feedback and identify areas for game improvement.- Accurately address player needs and resolve issues through email and review channels, transforming negative experiences into positive outcomes.- Report issues and bugs to the company, liaising with the Quality Assurance team.- Communicate daily in English with support freelancers to relay bugs and suggestions to the internal team.- Compile… Show more Customer Experience:- Conduct interviews in English with players worldwide to gather feedback and identify areas for game improvement.- Accurately address player needs and resolve issues through email and review channels, transforming negative experiences into positive outcomes.- Report issues and bugs to the company, liaising with the Quality Assurance team.- Communicate daily in English with support freelancers to relay bugs and suggestions to the internal team.- Compile and share reports on metrics, feedback, suggestions, and complaints with the team in our workspace.- Create reports in Google Sheets and PowerPoint presentations on feedback, recurring issues, store ratings, and other relevant topics for development and product teams.- Propose process improvements and best practices.- Thoroughly understand the gameplay specifications of our games.Influencer Marketing:- Initiate contact with influencers via direct messages on Instagram.- Assist in onboarding five influencers for social media and other promotional campaigns.Community Management: - Manage the CodyCross community on Facebook, consisting of over 140,000 members.- Develop and execute the monthly content calendar (planning, writing, and creation) for our main game’s social media channels.- Monitor and analyze monthly metrics, sharing insights with the team.- Continuously develop strategies to enhance player engagement, including creating the SuperCreators program and maintaining an exclusive group for highly engaged players. Show less

Rio De Janeiro

- Assistance at the information desk at Santos Dumont airport, helping over 150 people per day, communicating in various languages;- Assist in organizing control spreadsheets;- Assist in managing administrative processes in the area.