Jun L. Email & Phone Number

Sydney, Australia

Sydney, Australia

o Achievement: Trained up new recruits to quickly handle tasks Resource planning Annual Performance Review for team members Assisted Customer Success Manager to improve customer satisfaction Vault Promomats certified within 2 weeks of joining company Guidance to team members on products and process even for the team members who have been in the role.

 Support network devices for dedicated clients Ensure overall ticket SLA met Involved in process enhancement  Representing HP's Best Shore Centre in Malaysia to liaise with external auditor and prepare required ISO audit documentations for smooth external audit  Managing process and future account direction with client via nightly meetings through.

Team Lead Support network devices for dedicated client  Overseeing and personally involved in tickets handling to ensure overall ticket SLA met Vendors engagement and escalation Train & mentor new hires and work out buddy system Prepare team’s process documents Involved in process enhancement and obtaining account approval for any new process .